Ikonik Gran Vía

An excellent experience in the very city centre.

Tudo perfeito. Situação muito boa para poder ir a pé a muitos locais de interesse. Todos muito gentis. Uma menção à parte para a Isaura, na área do café da manhã….. Charmosa e ajudando em tudo o que podia. Uma joia de funcionário

Incredible beautiful, nice view very good location the staff is amazing. They decorated my room with balloons chocolate and petals beautiful. Good breakfast with very nice view. The location is and plus because everything is nearby to the hotel 100% recommend

Lovely small hotel in the center of Madrid, walking distance to all.major atractions, great location. Rooms were impeccably clean, breakfast buffet very good. The staff is wonderful, everybody from the receptionist to the cleaning lady were really nice,friendly and professional. The bed is comfortable, bathroom and whole room very clean. Lovely view from the breakfast room.

Unfortunately we didn’t make it to the hotel, so this is a review of the customer services. We were due to stay here at the end of November, but on the day we were due to travel, my son was rushed into hospital for an emergency operation. This meant we had to cancel our stay. Our airline were willing to allow us to rebook our flights at a later date but when I contacted the hotel with evidence of our hospital stay they stated that we would have to pay the full amount as we had given less than 48 hours notice. To add insult to injury, they have now put the payment through twice in error leaving me almost £800 out of pocket. They have said they will refund the duplicate charge but I am waiting for this and hoping I can claim the rest back on insurance.

We had a fabulous few days in this hotel. I had booked it as a surprise for my husband's birthday and the room was very kindly decorated for the occasion, he even got some special birthday brownies!! The hotel is ideally located within walking distance of all the major attractions. We did not need any taxis during our stay, we did lots of walking and sightseeing and of course enjoyed plenty of tapas and drinks in nearby restaurants. Breakfast was lovely and we enjoyed views of Gran Via in the breakfast room. The hotel was very clean and the room was nice and quiet. Staff were very friendly and accommodating. I would definitely recommend Ikonik Gran Via if looking for a centrally located hotel in Madrid.

Habitaciones muy pequeñas. Sin privacidad. Solo cuentan con black out que si quieres una habitación iluminada te da hacia una Escuela de Arte donde están trabajando y es imposible abrirla. La habitación que nos asignaron no es la que contratamos, con el argumento que depende de la disponibilidad. Para tener una habitación confortable tuvimos que pagar extra y ahí, contábamos con terraza y más iluminación.

e pire hôtel de la chaîne Eurostars: - publicité à la limite mensongère (rien à voir avec les photos du site de l'hotel qui ne choisit que les meilleurs chambres avec des vues retouchées?), terrasse difficilement accessible de la chambre 602 avec une isolation phonique passable et une salle de douche exiguë où se croiser à deux relève de l’exploit, un espace bureau à peine plus large qu'un ordinateur portable - aucune reconnaissance du statut Startraveler gold, - un petit déjeuner honteux où les pâtisseries ne sont pas fraîches, voire sèches, les œufs brouillés plutôt bouillis, les fruits pas mûrs (pastèques, melon d’eau et ananas) en pleine saison estivale oú les marchés regorgent de fraises, pêches et autres, un jambon ibérique de mauvaise qualité - de façon générale pour l’hôtel un management défaillant et absent… « de vacaciones » d’après l’accueil - je souhaitais quitter cet établissement surestimé et partir un jour plus tôt de ce piège à rats pour me voir refuser le remboursement de la dernière de mes 5 nuits réservées à un plein tarif sans package si ce n’est la réduction Startraveler de 10% - une honte alors que je passe près de 50 nuits par an dans les établissements de la chaîne; heureusement d’autres établissement comme l’Eurostars Foro sont plus orienté client que cet Ikonik qui n’a rien d’iconique et délivre un service médiocre. Je ne peux que regretter ce séjour. Rapport Qualité/Prix par rapport aux beaux hotels dans un périmètres de 300 m: 0 pointé