Intelier Palacio San Martin

Location is great! Right behind gran via where there are many stores and sight seeing bus stops. The department store el Corte iglese close by offers a lot, and there is global blue centre on 1st floor. The staff are very informative and very helpful! Breakfast is very good!!! Highly recommend! The amenities are great and if you need slippers just ask housekeeping.

Very nice hotel, I didn't have breakfast, service is good, I will stay here again

the place is very nice. ground floor lobby is relaxing, room is slightly small, and lift is very interesting. location is brilliant and quite a lot of attractions & restaurants are at walking distance.

To start my review I will point out the positive things which were unfortunately not that many. The hotel is well located to most everything in Madrid via Metro or walking distance to all restaurants and shopping wishing the center of town. Great foodie destinations and shopping are close by, and that’s where the positive comments will stop. Upon checking in the first signs of poor service were obviously there. They mentioned that because I booked via the “App” Trip.com or other then we would not be considered like others who booked via their own site or preferred partners. The room was on the first floor and next to the housekeeper room which was non-stop and especially first thing early morning was my alarm clock at 7am everyday whilst on my vacation, so clearly not a a good thing. Second and another very important issue was the A/C which didn’t work correctly and was making noise, the room was warm and humid the whole time, I mentioned to the reception within 10min of checking in, 4 nights and nothing was done to improve or correct this issue. Any request or comment was never taken in a professional, responsible or respectful way. As I was on a well deserved vacation I didn’t want to get angry and cause more stress to myself, but I was clear that I would not let this pass without commenting on it. The breakfast was good, clean but very limited in regards to selection. When requesting your eggs as they mentioned at each table the request was always ignored and just whatever was available even cold eggs as times were sent out. I had to request each day that my eggs were to be prepared soft/runny and they usually brought out cold m, dry and overcooked. So they would give me a look when I asked to please prepare as requested and then after some time they would come back with the order as mentioned. Over all it was an effort that I don’t need or want at each stage of the interaction with staff and the facility. I will stick to my usual Usual choice which is Bonvoy group of hotels next time.

とても便利な場所にあります。すぐ近くに百貨店もあります。 クラシカルで高級な雰囲気で、とても落ち着きます。 殆どのものが揃っていますが、コンディショナーが置いてないので、持参したほうがいいでしょう。 トイレが少し下水臭いのが気になりました。

非常不滿意！！！我們住三晚，給了我一個一樓的房間，對着酒店中庭，晚上吵**，音樂，大聲聊天的！樓梯高，前台根本都不會説幫助拿下行李！服務很差的酒店！

Todo muy bien!! La ubicación es MARAVILLOSA! Ideal para recorrer el centro de madrid a pie de un lado a otro, un 10. El edificio es precioso y esta todo muy limpio. Hay una única pega, las campanas del monasterio de al lado... suenan desde las 6 de la mañana, cada hora. Si no tienes problema en volverte a dormir, o no te afecta, las habitaciones superiores son una maravilla, las vistas sobre los tejados de madrid... espectaculares. Si te molesta el ruido, mejor elige una de las habitaciones interiores. Tienen ventanas también, pero dan al patio interior del hotel, que tiene una cristalera que separa la parte del bar-zona de descanso y hace que esas habitaciones sean muy silenciosas. Nosotros estuvimos en una junior suite de la 5a planta una noche, a mi marido no le molestaron las campanas, pero a mi me desvelaron y para la noche siguiente pedimos cambio. Y en la habitacion interior de la 2a planta, aunque era la mitad de tamaño de la otra, estuvimos super a gusto. Sin ruidos, cama comodísima, ducha con mucha presión, todo nuevo, pero conservando el encanto de la antigua embajada. Repetiría sin dudar!

房間特別乾淨，酒店也是4星級酒店，環境特別好，夠温馨，服務好。離馬德里大皇宮也特別近，出門吃飯購物都特別方便。我是帶孩子旅遊，感覺很安全！

La monjas Descalzas de a lado, tocan las campanas a “arrebato” todos los días a las 06:30. Salvo esto, todo bien…