Safestay Madrid Central

Mala atención, mala higiene , no hay limpieza los ascensores no funcionan no devuelven la fianza de las llaves

I was robbed because of the hostel staff. I arrived when the room hadn't prepared yet. So I asked a man at the reception if I could leave my backpack and come back later. He showed me the room in front of the reception desk where I can leave my luggage. I left my backpack in that room, but when I returned in the evening I found my backpack open, and all my things were in disarray. And when I asked a girl at the reception how this could happen, she answered that there is a luggage storage room in the hostel, and I shouldn’t have left my backpack there. I described the man who told me to leave my backpack in that room and she said that he doesn't work for the hostel, but he works in the same building. But he had access to the hostel's system, as he asked for my passport and checked my data in the system. After that incident I started getting scammers' messages and calls. I've tried to get an explanation from the manager, but it seems they really don't care about it at all. They refused that it could happen but also rejected to provide the camera recordings, so it means something. Another girl was also robbed in the next room. This is definitely not a safe place to stay. It was cold in the room, dirty showers and sinks, super unfriendly staff, very noisy, you have to pay extra for everything(towels, lockers, etc.) I have never had such a terrible experience.

This is more hotel than hostel There are no cooking facilities or places for food storage. Food is prohibited in the rooms. The staff are efficient but not very friendly. On the plus side it is immaculately clean, comfortable and spacious. But our reason for choosing a hostel is because you can make a snack and meet people. There is a rooftop bar which would be lovely in warmer weather and there is a restaurant area where breakfast is served.