Usuário convidado
13 de novembro de 2023
we stayed at the Amor de Dios 17 Luxury Suites, lured by its promises of luxury and comfort. Unfortunately, our experience was far from satisfactory. The hotel's location, while central, proved to be its downfall. Nestled in a bustling area, the relentless noise from the street was a constant disturbance, significantly impacting our ability to relax and get a good night's sleep. This issue was exacerbated by inadequate soundproofing in the rooms. Another major concern was the cleanliness of our suite. Despite being touted as a luxury establishment, the standards of hygiene were subpar. We encountered issues like dust on surfaces and less-than-spotless bathrooms, which are unacceptable for a hotel of this supposed caliber. Also, our experiences with the hotel staff, particularly James the manager, were disheartening. We found the manager to be unapproachable and dismissive of our concerns. Requests for basic amenities and assistance were met with indifference, leaving us feeling unwelcome and undervalued as guests. While we had high hopes for our stay at Amor de Dios 17 Luxury Suites, the reality fell short in every aspect. From the relentless noise and poor cleanliness to the unprofessional attitude of the management, our experience was deeply disappointing. We do not recommend this hotel to travelers seeking a peaceful and luxurious stay in Madrid.
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