Crowne Plaza Madrid - Centre Retiro

My husband and I had a wonderful stay at Crowne Plaza. The hotel staff are very welcoming and helpful each time we reach out to them. They grant requests as well. The location though not at the center, is very convenient. Easy to go around by foot or take a taxi just outside the hotel.

Dear [Hotel Management], I hope this letter finds you well. I am writing to express my disappointment and frustration regarding my recent stay at the Crown Plaza Hotel in Madrid, which is part of the IHG Group. I believe it is essential for you to be aware of the issues I encountered during my stay. Firstly, upon arrival, I noticed that the air conditioning in my room was not functioning properly. I immediately informed the hotel staff, requesting that the issue be resolved. Despite their assurances that maintenance would be sent to fix it, the problem persisted throughout my entire stay. This lack of attention to a basic amenity greatly affected my comfort and overall experience at your hotel. On the last day of my stay, as the air conditioning remained unresolved, I had no choice but to request that the window be opened for ventilation. It was disheartening to find myself sleeping in a room with an open window at a supposedly four-star hotel. Furthermore, when I approached the receptionist named Coral to discuss the matter and seek a solution, I was met with indifference and a dismissive attitude. Coral stated that since I had already paid for my stay, there was nothing she could do to address my concerns or offer any form of compensation. This lack of empathy and customer service further added to my disappointment. I would like to emphasize that my intention in bringing these matters to your attention is not to seek compensation or refunds, but rather to highlight the shortcomings of my experience and to encourage improvement in your services. As a loyal customer of IHG Group, I have always had high expectations of your brand and its commitment to guest satisfaction. I kindly request that you thoroughly investigate the issues I have raised and take appropriate measures to rectify them. Additionally, I urge you to emphasize the importance of customer service and attentiveness among your staff members, particularly in handling guest complaints. Thank you for taking the time to review my concerns. I trust that you will address these matters promptly and effectively. I look forward to hearing from you with an explanation of the steps taken to address the issues raised in this letter. Yours sincerely, Mohammed AlJabr booking #***********

Rooms are clean and spacious and equipped with all the amenities you expect from a crowne plaza hotel Located a bit off the main area but within a 2 min walking distance to the metro (which the main way to travel around Madrid) , 10 min walk to Retiro and within 5-10 min walking there are many bars and restaurants Overall a good choice

We (four of us) stayed in the junior suite. The room is very clean & tidy. The surrounding area is very relaxing. Metro station is just 3 minutes away. Of course, if you want to go to the centre, you have to travel 15-20 minutes by metro.

Very good

四星酒店的服務還是不錯的，雖然前台辦理入住花了一些時間，但是退房的時候酒店行李寄存的服務特別友好，是🔒在專門的房間裏，很安全。

２週間のスペイン旅行の最後の2日、宿泊しました。 レティーロ公園の裏？にあり、静かな場所です。近くに、バルもあります。 フロントの対応が素晴らしかったです。朝食も種類豊富で美味しかったです。 次回の旅行でも、泊まりたいホテルです。

호텔에 대하여 특별히 흠을 잡을 것은 없었구요.. 지하철이 가깝고, 걸어서 오도넬 또는 이비자 거리가지 쉽게 접근이 가능하구요... 청결도 및 서비스는 나브지 않았구요. 한가지 엘리베이터가 조금 그랬습니다. 하지만 호텔 직원들의 서비스는 상당한 수준이었고, 객실의 청결도 및 프론트의 대응은 최고였다고 말 할 수 있습니다. 좋은 곳이었습니다.

시내중심지와 거리가 좀 있지만, 객실 시설과 서비스는 좋았습니다. 주변에 식당이 많지 않습니다. 조식과 시설은 4성급 호텔답습니다.