Hotéis perto de Madison County Fairgrounds, Madisonville

The AC barely worked, it was very humid inside. Barely any TV channels and no access to a tv guide to know what was coming on. The little shop to buy drinks and snacks was very limited. The door was very difficult to open and close. You could hear every time someone was running water above us. There was a dog constantly barking. Check out is at 12pm and housekeeping was knocking on our door before 9am.

I don’t know who did it, or how, but this establishment has completely turned around. I had to look for a complaint to put in this review – I did not have a Do Not Disturb sign in my room. Yup, that’s it. When I arrived, the Front Desk was well staffed with smiling faces, I was thanked for my patronage with Marriott, and check in was quick and pleasant. My room was exceptionally clean, the bathroom was stocked and set up with a new shower curtain and fluffy new towels, the bed was soft, clean, and made up with what appeared to be new sheets. On the desk was a basket of snacks and water, along with a HAND WRITTEN “thank you for your patronage” note (I am Ambassador level). Folks, this was an EFFORT! This establishment no longer welcomes you with a dirty welcome mat at the front door, they welcome you with an open-armed hug. Sylvia is amazing! But the real clincher was the next morning at breakfast. The food was fresh, hot and plentiful. More importantly, the guests were pleasant with one another, and everyone cheerfully waited their turn at the food bar. This is a sign of well cared for and well-rested guests – no grumpies in the room at all!! I earned my status with Marriott by staying lots (LOTS) of nights, and this was the happiest crowd I have seen outside of Disney; thank you! Thank you for such great care, thank you for making Marriott look good, and thank you for giving me and my fellow Marriott members a reason to keep making Marriott our first choice every time.

Very clean. A bit further from school than I wanted.

Overall the entire experience was nice. Rooms were clean and beds comfortable. The checkin process was easy associate was friendly even though we arrived a little late. Breakfast smelled delicious and check out could of improved. Not a hotel stay issue but more of a customer service issue. Yet her mocking me while I was still at the lobby does not take away from the rest of the staff being awesome. Custodians hats off rooms were clean and that’s in my opinion the best feeling for me.

Our room was clean and comfortable. Cleaning & service staff efficient & courteous. First warning should have been when I did not receive an e-mail confirmation of our phone reservation. It was made by calling the hotel directly but was re-routed to a third party phone bank. Thankfully, I 'd recorded our reservation confirmation number. Across from our room were major repairs with floor to ceiling taped plastic, which partially blocked the hallway access along with industrial de-humidifying blowers working continuously. Our room was thankfully quiet enough to muffle the exterior noise. I asked clarification regarding extra ”breakfast charges” 4 times, upon booking, a confirmation call, check-in and again with the breakfast hostess. I was told each time our breakfast (one morning for husband & myself) would be included. or charges removed upon check out and for CC billing. I politely asked for correction of this at check out - yet the manager refused to remove our morning breakfast charges. She was stern, unbending, and provided a written phone number for me to to call ”corporate” to discuss resolution. We left thinking this would be a leson learned and hopefully a simple fix. This number turned out to be a credit card scam stationed out of the country. (Yes, I did dial the number she wrote down correctly.) Once I realized I'd been deceived, after authorizing to pay the hotel charges with my bank, I had to cancel my credit card to avoid any further charges from the phone scam. My bank recommended this once I explained the scenario and deception. Be cautioned until more honorable customer service management is in practice at this hotel. I was unguarded in this circumstance - placing trust in the Hilton name, reputation, and past excellent experiences with Hilton facilities elsewhere.