I recently came back to stay 3 nights at my favorite Doubletree in Downtown Madison after being away for 4 years. I was greeted by 2 lovely ladies at the front desk and when I arrived in my upgraded suite, there was the most thoughtful, handwritten card from Sophie, explaining that my husband indicated I was in town for a class at UW so she wished me well and included a study snack gift bag. Then, as if that wasn't wonderful enough, the next morning I was greeted by Liz Christianson, when I went down for breakfast. I instantly remembered Liz from my last visit back in 2018 when I was in town for a very different reason. My beloved mom was recovering from brain surgery after a Stage 4 lung cancer diagnosis in IL (we had switched her care from IL to UW). I was with my elderly father and Liz (& Meg, who worked there at the time) were so kind and so compassionate to us - I never forgot them. I was absolutely thrilled to see Liz and after I refreshed her memory, she completely remembered me and immediately asked about my father. It was literally like coming back home and visiting with a good friend. Doubletree Downtown Madison is like no other Doubletree in the US. It has the Midwestern values mixed with the awesome Madison vibe that is unlike anywhere else. Thank you for your kindness and thank you for being such a wonderful company that retains talented, special, fantastic people who make people like me excited to come back again and again.
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