AC Hotel Madison Downtown

非常滿意，下回還會去住哦

很好的酒店

We were going to a concert at the Kohl's Center. This hotel was close so we booked it! The staff were great! Valet staff the BEST!! Our rooms were very neat, clean and the bed and pillows were comfortable. Excellent hotel!!

Excellent location and capital view is amazing in the evening and night. Breakfast with capital view is just breathtaking!!

Rooms and bathrooms very nicely appointed. Lobby bar also very nice and well attended. Pleasant, friendly staff. Star of the show is Eno Vino, with amazing food, drinks, and 10th floor views.

The location is the best point for this hotel, the room smelled weird (like bathroom odor) all over, the key card was pretty faulty, and it was hard to get inside the room the first time, you gotta be patient and try many times, same happened at the elevator.

The one price breakfast needs to be revamped when you want only a croissant with the free coffee.

My wife and I were staying in room 827 last Saturday night (6 October 2023). After 8:00 PM we started hearing noises through the ceiling or wall. The noises lasted for short periods of time, varying intensity, up to 3 noises/minute each lasting 2 to 3 seconds. They sounded like heavy chairs being moved across a wood floor. I called the desk twice to complain (once around 8:30 PM, the second after 10:00 PM). On the first call they said they would contact the room next door to us and said I should call again later if the noise didn't stop, on the second they offered to send up some earplugs (I wasn't interested). The next day (Sunday morning) we went upstairs and saw the situation. On the ninth floor, nearly above our 8th-floor room, there is a bar with 20 or 30 barstools, used by people to sit at tables, placed on a vinyl floor. That situation is similar to what we found in the bar on the10th floor. I moved a barstool on the 10th floor and heard the same sound I heard the night before. When we checked out on Sunday morning, I suggested management try 1 of 2 possible remedies: 1) put a carpet on the floor for the chairs to slide on, or 2) put rubber or plastic covers on the bottoms of the bar-stool legs. On the 10th floor there is carpet on the dining-area floor, and the chairs on that carpet slid noiselessly when I moved them. Carpet might work for the larger barstools as well. Those stools were loud when moved on vinyl, even when no extra weight was placed on them.

They gave me low floor room with the rates for the high floor rooms, and seven nights they clean the room twice.