munnmatthew
24 de março de 2024
Quite disappointed with our stay. We booked a two bedroom villa for a relaxing couples getaway. We booked a pet friendly villa as we were travelling with our two dogs. It wasn’t until check in that we were informed of a $35 PER DAY, PER DOG extra fee. Total scam. We called the front desk weeks in advance to request an early check in which was confirmed. The day of our check in we phoned again to re/confirm and were treated to the rudest hospitality employee I have ever encountered. She kept telling us how insanely busy she was and that she would not be able to accommodate our request. Fair enough, I understand things get busy and can change on the fly. Upon arrival the “super busy” woman at the front desk was sat staring at her phone. Every interaction with her made us feel like we were a major imposition. Had to call about a few features in our room not functioning properly and were made to feel like we were a problem. Not the warm, welcoming hospitality you expect from the lovely Sunshine Coast. If you don’t like people, I suggest a career change. We were given a ground floor villa which was beautiful and had a stunning view but our upstairs neighbours had small children that liked to run marathons at 6am. If you don’t want to be woken up by stomping I suggest requesting a top floor unit. All that being said, the gentleman who helped us check in was wonderful and the lovely woman at check out who I believe is named Shari was exceptional. They both deserve recognition for their service and were an absolute pleasure to deal with.
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