Usuário convidado
14 de fevereiro de 2023
We stayed at Le Pelvoux in La Plagne for a week in February - a party of 5 adults Firstly, you can’t fault the location, ski in, ski out, right by the shops and bars/restaurants and above the ski/boot hire place. And the skiing was wonderful Which makes it even more of a shame that the land lady/manager/owner (her role was unclear)was such a grumpy, unhelpful woman who had no place working in hospitality Upon arrival we were disappointed to find that despite arriving at 10am we wouldn’t be allowed in our room until 4pm. We were then shocked to find that despite Iglu’s blurb clearly stating that towels were provided, we had to pay £10 PER towel to hire it for the week. Frustrating as had we known this we would simply have brought our own towels. We then were handed sheets/pillow cases and told that we had to make our own beds up… I’m sorry, what? Our apartment was modern, and pleasant enough, however far too small for 5 adults, with virtually nowhere to unpack our gear and so we had to live out of suitcases for a week The apartment came with toaster, coffee machine, a job and microwave and a good selection of utensils, however no cleaning products or equipment. Yet we had to clean the apartment before we left. Yes actually clean it, not just leave it presentable, or risk forfeiting our deposit - obviously we missed the part in the literature about the holiday actually being part funded by being the cleaning staff…. The Wi-Fi which was supposedly available (along with the mythical free towels) was inaccessible - which I can see is a long-standing issue as others have left reviews saying the same thing The check out was early, and as on our arrival there was no where to store suitcases for the several hours between check in/out and arrival/departure We also had to dispose of our own rubbish and recycling - no mean feat as the bins were a fair trek from the building… It remains unclear why we weren’t allowed to go in the rooms in the 6 hours between arrival and being allowed in, since the cleaning and rubbish disposal and beds being made up clearly wasn’t being done as the people before us would have done it before being booted out early in the morning! A real shame as the location was superb - but the owners attitude left a nasty taste in the mouth, and would prevent us from returning
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