CGH Résidences & Spas White Pearl Lodge

We were delighted that Plagne Soliel has a 5 star ski in/ski out apartment so booked through Inghams. Our initial impression was excellent. Lovely building, welcoming reception team and a fantastically appointed spacious apartment (we chose the two bedroom apartment for up to six). First the positives. Great position in Plagne Soliel - short walk the centre. Every aspect of the fixtures within the apartment were first class. Great sized rooms, big family dining table, large balcony, on suite shower room, separate bathroom and separate WC. The boot room on the second floor (we stayed in Grenat building) was quiet and had walk in ski lockers! We rarely saw anyone else in the boot room so never had to fight for a seat. The heaters in the locker were great. The spa and pool were also of a very high standard and gave a nice relaxing alterative on a day the weather closed in. The lift in our building felt like our own personal lift and we rarely had to wait for more than a few seconds for it to arrive. The hotel has it's own bar which is always a positive. Sadly, as beer drinkers, the two draft beers on offer were not to our taste so we did not really use this facility. In terms of ski in/ski out, as fairly experienced skiers this was ok for us, however the route in and out was down a short pathway and for ski in was slightly uphill. The walk is you stop on the piste is only probably 50 metres so not a huge issue. The run to access the hotel is a blue run with a pommel lift. There were a few negatives. On arrival in our room, when we entered the bathroom and shower room there was an unpleasant smell from the drains. We kept the doors closed and put up with the smell. On check out we mentioned this to the reception team and were told we were not the only guests to mention this. Given this is a 5-star accommodation I would think it not unreasonable for the hotel to let us know there is an issue when it was brought to their attention. I suppose from our side of things we shouldn't have done the typically British thing and put up with the smell without comment for a week. Second issue was the lack of a safe in our room (or if there was a safe we couldn't find it). We notified the reception team who said they would get someone to look into this and get back to us. This never happened. The final aspect we found a little unsavoury was the end of stay inspection and 'price list' for breakages handed to us on arrival. We always clean our apartments before leaving (as well as constantly during our stay) but have never before been provided with list of what must be done prior to leaving accompanied by the attendant penalty costs if we didn't. We had to strip the beds, fold all the towels and then had to make an appointment for a member of staff to come to the apartment to inspect it before we left. It all felt very uncomfortable and not what we expected from a 5-star residence or experienced in any other self-catering accommodation we

We stayed at White Pearl more than once this year winter and summer. The premises are new and clean. The location is a quiet corner of Plagne Soleil but only a short walk from the Centre. Lovely and helpful staff have made our stays wonderful. Great spa with indoor/outdoor pool and top notch spa/beauty treatments.

Plus: - new resort so everything works (except one light fixture which was resolved on day 2) and looks fine - close to multiple restaurants and a supermarket - modern fitness, small but nice pool Negatives: - apartments are way smaller than advertised. The 6 person apt measures 45m2 and not the advertised 55-65m2 which means no (closet) space in the bedrooms and cramped bathrooms (see fotos) and living room - check in is not at the regular 15h but at 17h and we and many families got our keys way past 18.30h without any explanation or excuse - it is not true ski in and ski out for all apartments. You have to walk quite a bit getting to the piste and you need a small draglift to be able to ski to a position close to the lodges - the beds are very hard (personal I guess) and the sofabed in the living room cannot be used (see fotos) - the lodges do not have an individual thermostats. If you are cold or too warm, you need to call reception. Good luck with that after 20h - all 6 person lodges face sideways and have no view but the next lodge. Privacy is therefore also an issue as it is either black out curtains or the neighbors looking in - the EV charging stations did not work but some of the staff was unaware - staff is uninterested and not well trained and overwhelmed by complaints on arrival day - the large balcony is useless as there is no furniture

This is the fourth time we have counted on CGH, having styed with them at La Rosiere and La Plagne twice before and this time we booked three apartments at the brand new White Pearl premises. We stayed a hop skip and jump away at Granges do Soleil the previous year and this was an even better experience apart from one big thing (sad face). The mattresses and pillows are so uncomfortable. The whole place is perfect. The staff are amazing, the spa is world class, the location perfect, the apartments well stocked (although a potato masher would be helpful) and the boot room well appointed. All of this is completely ruined by hardly any sleep. We had three apartments and 11 of us and we all felt the same way. We want to book in again for next year but are reluctant to because the beds are so hard and the pillows so uncomfortable. If they could offer a feather topper and pillow upgrade I would pay for that. Otherwise it's a wonderful experience.

Siamo a La Plagne , Savoia , Francia. Una bella stazione sciistica ( non a caso il comprensorio si chiama Paradiski) con un ‘ amplissima offerta di sistemazioni in formula residence. Il white Pearl e’ uno degli ultimi nati della catena CGH che ha strutture ricettive nelle principali località sciistiche della Savoia. Personalmente vivendo molto vicina ai confini francesi, ho visitato diverse stazioni sciistiche e quasi sempre ho soggiornato in un CGH. E adesso vi spiego il perché. Il primo è a mio avviso dirimente motivo e’ l’eccellente rapporto qualità prezzo. I residence sono per la maggior parte “ ski au pied” il che significa che per iniziare a sciare non devi prendere la macchina, trovare un parcheggio, congelarti i piedi mentre metti gli scarponi, o peggio trascinarti con tutta l’attrezzatura su un bus navetta super affollato… no, hai la tua bella ski room dove hai riposto gli attrezzi idonei allo sport , hai riposto anche gli scarponi nelle apposite barre riscaldanti e in un attimo, senza stress e senza code, apri una porta e sei meravigliosamente catapultato sulle piste. Il White Pearl e a la Plagne Soleil, quindi in una posizione perfetta sia per raggiungere rapidamente il ghiacciaio sia per “ scollinare” a Les Arc e godere appieno degli oltre 300 km di piste. L’arredamenti degli appartamenti è moderno, comodo, funzionale. Rispetto ai CGH più vecchiotti hanno migliorato la distribuzione degli spazi. L’appartamento è dotato di tutti gli elettrodomestici. Compresa una macchina Nespresso e un aspirapolvere. La spa è molto bella , spaziosa con anche la grotta del sale, la grotta della neve e una splendida piscina riscaldata che esce all’aperto. In estate è un vero piacere rilassarsi a bordo piscina cullati dal sole di montagna dopo una bella giornata di sport. Per chi ama la bici, come noi, il residence dispone di un “ garage a velo” dove è possibile riporre in sicurezza le bici, ricaricarle se sono e-bike, lavarle e, se del caso, ci sono anche gli attrezzi minimi per delle piccole riparazioni. È’ superfluo dire che il paesaggio attorno è meraviglioso e che il confort e il relax che che ne derivano sono impagabili. all’Inter del residence c’è un bar che serve su prenotazione la colazione. Ovviamente c’è un garage sotterraneo ( a pagamento 45€ alla settimana) dove vi verrà assegnato un posto comodo per raggiungere direttamente il vostro chalet. La struttura è grande si compone di una decina di grandi chalet al cui interno sono situati gli appartamenti. Ogni appartamento ha un balcone esterno ampio dotato di tavolo e sedie per stare all’ aperto. Gli ambienti sia esterni che interni sono molto curati, in perfetto stile montano e ben integrato nel paesaggio. Lo consiglio davvero di cuore.

Expérience mitigée A mon arrivée j’avais demandé un early booking mais apparement il y a eu une erreur, cela n’avait pas été noté. Par contre l’enregistrement pouvait se faire immédiatement moyennant le versement de la caution. J’ai demandé à ce que l’appartement soit prêt le plus rapidement possible en payant le supplément demandé. On m’a dit que ce serait fait mais je ne l’ai eu qu’a 16h45…plus de trois heures d’attente dans le hall d’entrée avec mon petit chien et ca après 11h de route. J’ai l’habitude de loger dans des CGH jamais je n’au eu des problèmes lors de mon arrivée. Le personnel a la réception est inefficace. L’appartement etait propre et spacieux mais très mansardé, vous avez intérêt a baisser la tête, je me suis souvent cognée aux poutres. les sdb/sdd propres. Pas de de service boulangerie disponible ! La cuisine est fonctionnelle et bien fournie en vaisselle et matériel. En ce qui concerne la recharge de la voiture électrique le prix de la carte est a 30€ la recharge vraiment exagéré, et il faut rendre la carte immédiatement après la recharge. Quand on demande le prix du kilowatt heure on ne sait pas vous répondre. Le spa est vraiment très bien mais quand le responsable est absent il y a plein d’enfants dans les installations reservées en principe aux plus de 16 ans avec les cris que ca comporte. Je ne trouve pas la différence entre un CGH 5 * et un 4*.