Andaz Macau

I stayed at Andaz Macau for 3 nights from 16-19 Dec’24 and this is my second time staying in the same property within a year. Andaz Macau has never fails to amaze me and it gives me the assurance that the staff will always look after me. My room is spotless and comfortable! Wayne from Front Desk did the check-out for me in May 2024 and this time I bumped into him doing the check-in for me. As pleasant as always, my check-in process was smooth. And he also assigned a nice room for me. Thanks Wayne. I do notice that the Concierge counter that’s nearest to the lift landing area at Level 6 always gives people the wrong impression that that’s the check-in counter. That poor girl had to keep on directing the guests to reception counter when they approached her which I find it unnecessary. Not sure of something could be done to make her life easier lol!! Bellman are very helpful and one of them helped me getting a Radio Taxi to Flower City. That was around 11pm plus on 17 Dec…sorry that I forgot to ask for his name. I think he’s a Filipino and he gave me a “taxi card”. So thank you for your help. During my stay, Ivy, Yumi and Tania have been providing turn down service for me. Everytime I’ll receive a handwritten note with little gifts to pamper myself. And I also got a little soft toy from Tania! How sweet! Not to forget the Room Attendants - Apple and Icy whom tirelessly cleaned my room. Though I don’t get to see them, but I still make an effort to find out who cleaned my room so that I can thank them here and knowing that their efforts are being appreciated. I always believe working in Housekeeping is tough. But because of your hard work, I get to stay in a very comfortable room. I hope I didn’t miss out any names here. So thank you all. Last but not least… I WILL BE BACK!!!

I had a wonderful time staying at Andaz Macau. While room upgrade was subject to availability, all the staff tried their best to fulfill our requests and made the most of our stay. The room was spacious and equipped with modern facilities. By far this was the most generous hotel that we have ever stayed, so many welcome gifts, free lounge with tasty cookies, little gifts from their turndown services and not to mention the delicious complimentary cake provided for our special occasion. Breakfast selections at Andaz Kitchen were also very complete and delicious that we got to try some famous Portuguese and Macanese specialties. The staff were all friendly and helpful but I’d like to specifically mention the warm and pleasant personality lady in medium length hair wearing a black beret at the breakfast venue who met all our needs even provided our daughter with a gift while she was crying. I’d definitely go back should I have another chance to travel to Macau.

Nice hotel and friendly staff. The lounge arrangements can be improved. Food, drinks and seats not enough. Location is good, nice service and overall great experience.