The Shambles

Stay at the shambles for 2 nights the rooms are very nice and modern The food in the restaurant is very good with a good specials board along with there daily menu with a very nice seating area The bar area is very nice also with tv if wish to watch especially the sports on Saturday The staff are all very helpful and friendly We would not hesitate to recommend anyone to stay in one of the lovely rooms or just stopping for something to eat or drink

Evie was a lovely girl very bubbly, and smiley. This is very important to me as i belive staff make a big difference. The food was unreal and came out perfectly great service overall and very fast. Food was all hot which is very impressive aswell due to it being very busy

Met as a family group for lunch having reserved a table for 6 - we were shoved in one corner with a table for 4 alongside a table for 2 that was even the same height. Bar service mixed dependant upon the server. Menu was adequate and after food was ordered, we were advised of 30 minutes wait !! In fact this was actually c15 minutes. When food delivered to the table, the server let chips fall on the floor from one guest's plate but didn't offer to replace. Meals generally acceptable for the price paid.

We were there for lunch with friends, all of us having been several times before (always for lunch), the last visit being Sept 1. Food has always been good and service satisfactory until yesterday.. What a let down! We had booked a table for 1pm why, I don't know, there were plenty of empty tables which remained empty. until we left. Couldn't see/find a member of staff to check-in and waited maybe 10mins to be served to drinks. Food order was placed for 2x gammon with egg) 1 fish/ chips & an omlette. Three meals were served together then we waited and waited 10mins for the omlette plus vinegar to arrive. Gammons were chewy and one was hardly edible - fat & gristle. Fish & chips and omelette were very good. I could go on ... and on. Incidentally, a couple who ordered after us were served before us to a hot meal. Suffice to say Acorn Antiques comes to mind, the decor is dated which even a coat of paint wouldn't improve, but we know this and accept it because the food and service has previously been satisfactory. Staff with the right 'service' attitude would help greatly. Having said that our waitress was pleasant enough. Sadly to say, and based on this experience, we are unlikely to return.

I booked a table for a family Sunday carvery by email and they reserved a table and dressed it up to make us feel special. We had a lovely lunch but more important they were very attentive. The staff made a huge effort with the child in our party and the puppy. Attention to what matters- customer service! Well done to the Shambles!