Jerrod M
7 de julho de 2024
We have owned property at Hacienda Encantada for 20 years so we are regular visitors. We have enjoyed watching the property develop and always enjoy our time spent there. The staff are always so pleasant and helpful. The food and ambiance are second to none. From the groundskeepers, security staff, housekeepers, bell people, spa personnel, to servers and bartenders, everyone consistently makes our experience exceptional. On this most recent trip, two people stood out. First, our butler Daniel Morales was attentive to our every need. He checked in on us regularly (at least daily) and was very helpful arranging for dinner reservations, making recommendations, helping with little things we needed in our villa, and accommodating airport transportation. Five gold stars go to Danny. Second, Adriana was our housekeeper. She was very pleasant, and reliable. She cleaned and tidied our villa on a daily basis, made sure we had plenty of towels (especially helpful were the hand towels for the kitchen, because as a chef, I use it daily preparing meals and drinks) - exceptional sensitivity and service!
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