Elan Hotel

迄今為止最差體驗不過如此。奉勸大家以後出國儘量能在酒店官網或者其他平台下單就不要再使用攜程預訂了。什麼問題都解決不了，無法與當地酒店進行直接溝通反饋需要通過一幫不靠譜的中介代理商在中間賺差價。價格及其不透明，反饋酒店需要扣費用作為取消訂單的違約金，現場問酒店前台根本沒這回事。

We needed to be at CS by 5:45am. Most hotels in this area are very plush expensive hotels. This was not a vacation but a necessity. We decided to stay at Elan for what seemed a very reasonable rate. Recvd a total of 10 emails for reservation, thought I paid for parking but and thing you add to your reservation is a REQUEST. We learned upon arrival at 8pm that they were full and parking is only a request not a guarantee- street parking. Took a few minutes but luckily found a soot. First impression very dingy and old. First room, deadbolt did not work. Employee said they had no more rooms tgeb found a room. another employee came to try the deadbolt- guess what? It didnt work. Second room, very stuffy- no window old AC unit. We needed to get some sleep! Very loud street noise/ fortunately my phone has white noise option. When we woke up I stood up out of bed and my socks immediately became wet- noticed the wall had water damage and the tub was leaking- we did not use the shower/tub. Not a good experience but we were desperate. Night Staff was nice we do not blame them for the poor condition of the facility and lack of services. When we left at 5:30am I rang the front desk bell to turn in the key and notify them of the leak- she didnt even come to see us but sounded like she was relaxing and called out yessss in response to the bell smh!

The room itself is decent. However The deluxe beds are smaller than a full sized bed. So three of us staying in the room. Two of barely fit on the bed. I enjoyed the firmness of the bed. My dad and boyfriend did not. Also checking in and checking out was a process. They are short staffed. So wait time was awhile. I was charged $20 more for amenities but there was nothing there to use. Besides a coffee machine that didn’t have decaf coffee in it. Just hot water.

Elan Hotel is in a great location in Los Angeles. There are restaurants and shopping areas in a walkable distance. This is definitely more of a no-frills hotel, with just a free happy hour offered in lieu of a breakfast or other options, but when you're only in the hotel for sleep, it's a great option! Our only complaints were that the cable for the tv was inconsistent (and perhaps out hotel wide our first night?) and our key cards were deactivated the day before we checked out and had to be reactivated at the front desk. For the most part, the staff at the front desk was helpful, including one young lady who was nice enough to recommend a local coffee shop just two blocks away for the pick me up my friend and I needed!

The room was quiet but the hotel is on a busy street. The staff was very nice and the nightly complimentary wine was delightful. The safe underground parking on the premises was great.

Small hotel on Beverly Ave that is close to everywhere. This hidden gem was reasonably priced and nice small hotel for the area and convenience. I would stay here again

Negative: Requested to put out garbage and towels in the hall on check out. Check in and out on-line. Positive: Close to Sabon Theater and staff was helpful. Room very nice and quiet.

Charged extra day in fees and taxes. Bathroom faucet completely broke out. Severely outdated and a decently bad smell throughout hotel. One nice thing is you couldn’t really hear the road

The bathroom sink faucet leaks on the hot water handle, leaving a small puddle on the counter all the time. Bathtub epoxy coating was flaking and peeling off. You couldn’t read the labels on the bottles in the shower. The TV was difficult to change channels, you couldn’t change them going through the guide, had to be done by clicking through each channel, and why are the channels labeled 42-1, 42-2, 42-3 etc.. Looks like they used two shower curtains for the sliding glass door, as “black out curtains”and they wouldn’t close all the way at the top, the rings were broken. The sliding door didn’t feel secure and there were stairs right up to the door. It IS NOT VALET PARKING, we had to call the front to have them open the gate, the parking spots are two deep, so if I was in front of someone and they need out, I would have yo go down and move my car, and then again if they were coming back. I was having back surgery while there and so thankful I didn’t have yo stay another night on that bed. It was hard and a little lumpy. The 2 people we had at the front desk were nice, and it was relatively close to where I was having surgery. Someone was smoking in the hotel, smelled it the hallway going to our room, thank goodness it wasn’t in our room. The picture and hotel description are very misleading.