Fairfield Inn & Suites Longview

Platinum member. I was shocked that a Fairfield Inn in Longview, TX charges for onsite parking. Charging for allowing the guest the pleasure of self parking in a lot that is full of holes. Ridiculous. Would love to see a manger response.

We were in town for a cross country meet. Temps were really high outside And the hotel let us know that their air conditioners were having trouble keeping up. When we got to our rooms we had no problems at all with our air conditioners and they were working great. Hotel is a little bit dated, but the rooms were clean and nice. The bed was comfortable and everyone was really friendly that work there. I am titanium elite with Marriott, and they had a nice gifts as a Thank you and a handwritten card, which was well accepted.

1. Charging parking? In Longview? 2. Non working elevator, non working pool. 3. No housekeeping for three nights, even when we asked. 4. Various people at breakfast and stairwell that appear to be living at hotel, not visiting, 5. Breakfast average. Woman running breakfast works hard, deserves a raise!

While the staff was extremely friendly and accommodating, the facility needs a face lift. Lighting is a bit dim and carpet a bit ragged. It is in a good location. I would stay here again. The breakfast was very nice.

A friend and I were in town for an event and stayed one night at this hotel, which she selected. We checked in early evening and got to our room right away - they had accommodated her request to be at the end of a hallway and we were on the second floor. We walked in and dropped our stuff, then I kicked my shoes off to use the restroom. One step into the bathroom and I almost fell - it took me a second to realize that the bathroom floor wasn't wet, but the carpet in the room was! The ENTIRE floor was wet and we were worried the air conditioning was leaking, but then we noticed the soapy smell. We assume that the carpet had just been cleaned that day. That is GREAT to know that they do that, but yikes - make sure it's dry first! We turned up the fan on the a/c, changed and went out to dinner with others in town for the same event and by the time we got back, it was mostly dry. The hotel was extremely busy with what we found was a huge baseball/softball tournament. The entire pool area was inundated with screaming kids, so we did not end up using it as planned. There were plenty of running packs of kids in the halls until around 11pm, but luckily, the a/c unit was just noisy enough to cover most of the sound without being overly noisy itself. Breakfast was average for this type of hotel - make-your-own waffles, English muffins with fried eggs, cereals, lots of toppings for oatmeal, whole fruit, diced fruit (melon was soft though), a couple of juices and coffee. Taking the stairs that morning, we noticed the security door at the end of the first floor had a sign to not use it - because the outside pane of glass was completely smashed. Finally, the one thing we found most odd... There are still signs on the door that say masks are required in all common areas due to COVID-19. We weren't prepared for that and didn't have masks but neither did any of the other guests. In fact, only one employee had one. May as well take the signs down! Overall, this was an acceptable quick stay for us. I would use the hotel again if in the area.

We checked in to Fairfield traveling for a baseball tournament in June. The Hotel was fully booked, and we were placed in a room with an air conditioner that didn’t work. However, the on-site maintenance man switched out the unit for a working one so we wouldn’t have to leave the hotel or our team. Byron Williams was more than your typical maintenance man, he seemed to be of assistance all around with any questions or concerns. The service was great from all the staff and really made for a nice stay!