Thistle London Heathrow Terminal 5

Perfect for Terminal 5 at LHR Airport. You can take a 'pod' which is a very short 4 minute walk. It cost £7 - that is the actual cost I believe, the hotel do not make money from it. Otherwise there is a bus, or a taxi will cost £25 for the 4 minute trip! Pod was working when we were there, even though the hotel website said it wasn't for that date! It was great! Hotel food was fine,and price OK for a hotel. It was a little confusing to find when driving using Google maps, go to the Premier Inn / McDonalds. Check in easy. Room not fancy, but does the job as a good location before a flight from T5. Snacks in hotel shop super pricey, go out the hotel, turn right and there is a garage/gas station, where it is cheaper. Terrace Bar would be good for plane spotters, but unfortunately raining when we were there. Despite being right next to the airport, we didn't hear any plane noise at all!

I’ve stayed many times & the location is great. Getting to/from hotel with pod system wasn’t easy this time as nobody was answering the intercom, it took 20mins trying & 2 calls to get through the gate. As the pod lets out into a secure car park you need the code to get through to hotel. To do this U use an intercom for them to let you through if you don’t have the code. Usually this is easy but this was the exception, it was a nightmare, standing in the freezing, torrential rain trying to contact the front desk wasn’t the best experience. Staff seem to have changed since it reopened after the Covid shutdown, they were blunt and not at all welcoming. Nothing like I have experienced on previous trips. Maybe a refresher on customer service would be useful, The guys that were at the desk were not the friendliest. I even spoke to the manager about a future booking, to add services on, to be told no then proceeded to walk away. When I arrived it wasn’t busy with 4 agents and 6 people checking in so I don’t know what the issue was with the intercom all they need to to is answer and buzz you through. This time I didn’t have the breakfast as I had an early flight @ 05:20 & breakfast is sadly not available at the time. On my last stay breakfast was good with a good selection of items from the standard full English items, selection of cereals, breads, pastries, fresh fruits and a selection of tea, coffee & fruit juices. So a great selection and plenty to choose from and to fill you up. There is also a good alternatives to meat like veggie sausage and such. It’s not a life changing breakfast but it will set you up for the day. It’s a buffet self service setting for the breakfast. My only wish is they were to have an earlier breakfast service too, perhaps not the full buffet as it would end up sitting there and would be a waste as the majority of people travelling would want the breakfast a little later. It would be good if able to order full breakfast instead for those that are travelling before the full buffet starts. The rooms are on the old side and are very tired. They could use some updating and maintenance to the rooms too. The hats not to say they were bad as they were perfectly serviceable and they were clean and tidy. It’s a shame they weren’t given a little face lift while they were shut down over Covid as it was a perfect opportunity. Perhaps it was used for Covid quarantining. Using the pod system is easy and fast but what the hotel is charging is not right so please be warned that the hotel do this. Heathrow doesn’t charge the people that use this system to get to their cars, However and it a big however they the hotel DOES CHARGE you a fee to use the system, seemingly the fee is for them to buzz you through the aforementioned gate. Now I have been staying here for years and it used to be that the hotel would buzz you through the gate and not charge, but things change & boy do they change. It’s now gone up to a complete rip-off of £6per person per trip. So if you are a couple using it, it it will cost you £24return. And if you want to get dinner at the airport after you have checked in you can make that £48. It’s nothing more than a money grab. If you are travelling as a couple or as a family it’s a no brainier in afraid it’s always going to be cheaper for a taxi, sadly it cost a lot more to do the environmentally responsible choice. Also the system only serves terminal five. So I would recommend if you are using T5 as always I had a comfortable and relaxed stay here and will be staying again and you can get a good decent breakfast before you travel too. Yes the rooms are a little tired but let face it it’s not like you are staying there for weeks on end, for the most part I would imagine most stay one to two nights. Be warned this hotel has NO LIFTS so if you have mobility issues I would recommend Rena room on the lower floor when you book. Avoid using pod system as now just a cash grab. Happy & Safe travels

Hotel room was lovely, got late check out til 1200 which was perfect. Sadly the breakfast times advertised in the room were incorrect, it states 11am on a weekend but after arriving at 1040 was told breakfast finished at 1030. I queried with the hotel reception who were not helpful at all sadly, just telling me I could get food in the lounge after 1500.

Basic hotel near Heathrow Terminal 5. The POD access is great. Decent choice for an overnight stay for late arrival or early departure.

Very convenient for Terminal 5 at Heathrow. Clean hotel with easy access to the terminal via public transport (Bus from just outside hotel) or uniquely via Pods. The pods are expensive compared to the bus but are very useful for early morning flight, and good value compared to an UBER. There is a grab and go breakfast available from 4 am. I've stayed at this hotel twice before and would recommend it. It is very convenient with nice rooms and friendly helpful staff.

The location is good that easily be to the hotel in 5mins by car pod from T5. Hotel breakfast is very good and with a very beautiful view of the airport runway. Basically hotel amenities are enough and clean. I’m surely will come back if I stop by in T5.

Very good location nearby T5, the bus stop just 5 minutes away from the hotel , Room is cosy , temperature is prefect ! I will recommend for my friend .

Everybody was very friendly and helpful, we had a lovely meal in the restaurant, perfect place for the airport and the price was brilliant. Thank you to everybody at the Thistle