Premier Inn East Midlands Airport

We always stay Premier Inn if our flight next day is very early and enjoy our stay as we know the level of care and accommodation is very good. However this time we were very disappointed. The hotel was full with only 2 staff at front of house who were overwhelmed. They managed to smile and did excellent job under pressure of demand. But is was the guests who sufffered as the wait for service took so long. Also the pay and display parking machine is outside and takes its time for ticket issue. Be prepared if the weather is bad or cold. Dress accordingly! Also look for the discount code otherwise the charge is £8. All in all a very disappointing stay.

not the best place but dirt cheap its a motorway services cant open windows so realy stuffy no food only in service area ie kfc but M n S saved the day and no bar we went to the other airport hotel across the busy main road we fly out of east mids again later this year but will drive down as got no sleep there

Absolutely lovely staff, could not fault them. Super helpful and always on hand. Building under construction due to a renovation and therefore there is some slight noise disturbance during the day, but no issues in the evening/night. Would have been nice to know prior to booking that there was construction going on, however, due to being out during the days I was not particularly bothered. Parking is not free, however they provide guests a discount code. Room was clean and purposeful however slightly outdated(however the staff informed me that all rooms were being renovated and those were next on the list). Food wise, I ate breakfast and lunch in their facilities every day. Good choice on the menu of both food and drink. Breakfast very varied and lovely. Cannot fault, variety of pastries, fruit, yogurt, cereals, as well as on the order hot food and porridge. Dinner food caught me by surprise. Food was hot and fresh. To a higher standard than I expected for a Premier Inn, fish and chips were proper fish and had a nice light crispy batter unlike many places with thick soggy batter and blah fish. Only comment would be lacking in veg, they said they were having stocking issues so this is potentially not blame-worthy on them but after 4 nights eating in the restaurant I did find myself looking forward to a plate of veg back home. Overall would highly recommend and happily return, employees seem to be happy and care about their job which is refreshing to see in a chain.

We stayed here before a flight from East Midlands. We've stayed in Premier Inns all over the UK but have never come across one where EVERY member of staff was so helpful, professional and friendly. We were lucky enough to stay in one of the newly refurbished rooms....fantastic

1 night stay for a work trip. Hotel is a little dated compared to other Premier Inn's I've stayed in but clean and everything you needed there. Service from reception to restaurant was stand-out and simply brilliant, so friendly, welcoming and accommodating. Billy was the waiter during dinner and was brilliant. Food was very nice in the evening and the continental breakfast. Would certainly use again.

No beer on tap, over an hour wait for dinner just for it to be cold( staff were very apologetic and lovely) vending machine not working so decided going to bed was the best option. Went down for breakfast just to find no fully breakfast available as the oven was getting repaired. So 2 slices of toast it was (again staff very good) but overall an absolute disaster

First visit since it came under new management. Ideally situated for us between Louth and Lincoln, the pub has recently been given an impressive makeover. The overall impression of the pub, was of a welcoming, cosy, but still spacious pub, with spotless facilities, a well stocked and well kept bar, and fabulous food. Add to that it's location and ample parking facilities, and I would think that this place will almost certainly become a magnet for locals, ramblers and holidaymakers alike. Friendly hosts Peter and Janet can justifiably be proud of their new venture. A word of warning - make sure you are hungry when you go, the portions are very generous.

Booked a room at the Premier Inn EMA as flying on holiday, booked room on website and payment taken, but did not get a reservation number, called hotel and guest reservations over twenty times over 6 hours before someone finally answered, lady said she couldn’t see a booking and no money should have been taken, said manager would contact me first thing in the morning, they never did, finally got through to manager, they confirmed no room booked even though money was taken from my account, said I had to call guest services, told her nobody answered, didn’t really care as not her problem. No email contact at customer service, booked another room, that one went ok, when got to hotel, discussed issue with them, showed them both transactions, still refused to refund money even though bank app shows it’s the hotel on the payment details, now trying to get claim back through bank, very poor customer service and very unhelpful IMO!

I’ve stayed here before and yet again they have all impressed me. Stayed here before my early flight to Reykjavik and the rooms were lovely and clean, restaurant was great with lovely food cooked by chef Ben. The staff were very friendly and always had a smile on there face. The location is also great only a 10-15 min walk to the terminal or 2min drive. There are also frequent busses to. The room looks so need to be replaced because sometimes they didn’t work. Yet again, another five star stay here and I will be back soon for a great night sleep, tasty evening meal and bangin breakfast. Keep up the good work everyone!!