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Sanctum Regent's Park
4.4/513 avaliações
The booking and check-in was very smooth. The lobby is impressive with a 24-hour front desk service. We checked in late in the night and were very impressed with the generously size 3 bedroom apartment with four full bathrooms. Our family of four became six after two nights and five for the next few days. In the last four days we were only four people in this huge apartment. All was going well until the day… Our grandson came back from London Zoo with face paint which we later decided to remove before he went to bed. We used one of the towels (wetting it) and got the paint out. Agreed that 1/20th of the towel was stained which is typical but having done that several times back home, we knew it needed just one wash for the colour to get off the towels. My husband got a call a few hours later on the apartment phone, from one of the reception staff by the name of Mr. Krzysztof, telling him that there was blood on the towel and it was ruined. Several points to make here- when you assume something or go on heresay you always give the other accused party a chance to respond. My husband told him it was face paint but Mr. Krzysztof stood his ground also ignoring the black paint that was with the red paint (spider man theme ). Secondly, he did not ask how the guest was if he had seen “so much blood”. He could not be bothered and said we had to compensate for the towel! I went downstairs a little while later and had a conversation with him in a stern tone but never raising my voice. He refused to believe me so I asked to speak with the manager. He called the manager and told him that I was screaming in the lobby. The second staff at the front desk is proof to the fact that I did not raise my voice. Viola! The manager voiced the same words as Mr. Krzysztof and said it was blood! All based on what was told to them by housekeeping who did not speak a word of English. I told him that this was a insignificant cost to the company if at all the towel was ruined and he said it was not as they were “a small company” and could not absorb the cost. I didn’t know that there were many meanings to the term “small company”. It also meant that you had to go to front desk to get extra sheets, you are given only seven towels as that is the number of maximum guests allowed in the apartment of that size and no more (they actually made me go and check how many towels and hand towels I had and report back to them so they could decide if I could have more) and also, all the toiletries are just a starter kit as per the manager. You have to then use your own and nothing is replenished. There was one day that two towels were not replaced in one of the bathrooms and they refused to believe me that the towels were not replaced. What is it with these towels! The conversation ended with me asking them to wash the towel and see the outcome. A wet towel came back to me a little while later, with tiny smears of red still on them. I washed it in the apartment , completely back to its sh
Americana Hotel
3.5/556 avaliações
Marylebone
I booked the Americana for a business trip to London. Upon arrival I discovered they had made a mistake with the room. I asked to change it and offered to pay but the reception ”could not make any changes”. When I asked to speak to the manager at 7pm I was told she finished at 5pm. I asked the reception to phone her which they did, but she refused to speak to me. Genuienly unbelievable This meant that something which could have been resolved in a 5 minute phone call resulted in a canceled booking and staying elsewhere. I would nor recommend this hotel, avoid at all costs until they change their staff.
Danubius Hotel Regents Park
3.9/5108 avaliações
This hotel gives me a better feeling. Conveniently located on a hillside, trains and tracks can be seen in front of the hotel. Although the hotel facilities are a bit old, the rooms are clean and tidy, the bathrooms are large, and the bathrooms are comfortable. The hotel’s breakfast is particularly rich, varied and elegant, at £11/person. The front desk service is also polite.
Park Avenue Baker Street
3.7/546 avaliações
Marylebone
Disappointed with our stay here, which was supposed to be a Valentine’s getaway. We were given a room in another building over the road in a basement. It was very dark and dingy with no view and a constant generator noise. We were told there were no other rooms available. It was also very cold in the basement and we called reception who came over and told us to give it time to heat up. After about an hour it was still cold so they gave us a fan heater. I think it’s reasonable to expect them to heat up the room prior to guests arriving if they know it’s colder in the basement. I’d just come out of hospital the day before and this was supposed to be a treat. The room was tiny too and the TV is situated on a wall where it can only be seen on one side of the bed. The building is nice to look at and the bathroom was a decent size but overall disappointed.
OYO Somerset Hotel Baker Street London
2.4/556 avaliações
Marylebone
The service is good and satisfied. Next time I will book this hotel, the transportation is convenient and the price is good. Would recommend it to friends, I have booked it several times, very good choice, satisfied!

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