Usuário convidado
28 de março de 2023
booked this hotel for our golden wedding anniversary, 2 weeks before our booking we tried to telephone to upgrade our room could never get through, sent 2 e.mail did not get a reply. before we checked in we asked to upgrade our room was told they could not do it, you had to phone head office, i checked this with 2 other staff members and was told the same, as we where meeting family we checked in. later that day i phoned head office and was told you can only upgrade in the hotel i explained what had happened they said sorry they could not upgrade from there end because we had checked in. Back at the hotel i spoke to the assistant manager who apologised said the staff should have let us upgrade our room at a charge, we did expect to pay, she did try for us but all the premier rooms had now gone, as we had payed for breakfast for 2 nights stay she refunded us the cost of breakfast which was very nice of her, This was a golden wedding anniversary could have done with out trying to sort out upgrades. Our room was clean the bed comfy, the shower was excellent. good chose at breakfast,
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