The Colonnade Hotel

I’ll be honest I was severely disappointed with this hotel. The room I was given is not pictured, nor was it mentioned i would be staying in the basement. With that came many issues, 1) noises everywhere 2) wifi never worked and when it did, it was very slow and hard to connect 3) absolutely 0 signal the entire time, so if you wanted to text, make a phone call, receive a phone call, your best bet is to leave the hotel. The room was outdated, TV from mid 2000s with an incredibly loud AC which is needed due to it being very hot in the basement. Quilt cover came off easily to show a stained quilt, the toilet is old and didn’t flush well. Breakfast was incredibly average but the staff were nice enough. Room claims to have a minibar but it’s just an empty fridge. There are books with pictures of nice hotels though, so you can imagine what it would be like to stay in another hotel, rather than this one. Would be better for 2 people than 1, as you’ll at least have someone to talk too.

This hotel has REALLY BAD REVIEWS !!! I booked this hotel by accident before reading their reviews. Greatest Regret of my life !!! Hotel is infested with bed bugs & I requested for a refund way before my check in date. This is a dodgy black hotel. I did not attend to this booking & forgo my full payment. They are not even remorseful and they don’t entertain hotel guests even when we have valid reasons. Seemed like they already know about the massive bed bugs complains and still playing dumb to it. DON’T EVER BOOK THIS HOTEL !!!

Not a 4 star hotel. Think before booking the room here. The room will not be the same as it shown on photos!!! So I arrived before check in time but they kindly provided me with the room as it was available. The room was awful, downstairs very old and there was no window to get some fresh air. The future was old and dusty. Finally I managed to get another room the next day, it was better but still the furniture is dated and it wasn’t a good stay at all.

Nice quiet location very close to tube station and walking distance to Little Venice and the canals. The lobby and reception areas of the hotel are beautifully decorated as per the photos posted on line. Reception staff are friendly and welcoming. The rooms are where it all falls apart. Literally. Carpets on stairs dirty. Bedrooms in very poor state of repair with old chipped and stained furniture. Bathroom appalling with broken tiles, dirty stained shower fittings, poorly applied and dirty grouting/sealant inside the shower. Guests on the upper floors were heard to be complaining of little or no water pressure. Mattress badly stained with no protector. Pillows in the same state. Disgusting and frankly hazardous to health. View from room window was of piles of old broken furniture and mattresses, and numerous bags of rubbish. There was a skeleton of a pigeon right outside my window., that had obviously been caught in the preventative netting some time ago. No drinking water provided (I was offered a bottle for £7!!!). No turn down service. No shoe shine service. All these services are marketed on the hotel website. The bar was closed (for refurbishment apparently) and no drinks available to order. Whoever owns this establishment should be ashamed, as the lack of upkeep and general cleanliness is astounding, and also considering the historic nature of the building.

I would like to make a complain First of all We couldn’t stay in the hotel we actually booked and paid for Then we got moved to another hotel to be told we couldn’t check in till 5 The room was dirty the carpet was ripped I’m absolutely disgusting my whole weekend was ruined I would like a full refund or I would like to stay in the hotel I actually picked ! Can someone please contact me

Not a clean hotel

Very good location but the hotel needs rebuilding immediately! The breakfast was very poor.

See my other commmets

friendly staff, reception was super helpful. Large room with plenty of amenities. Very close to a tube station.