Thistle London Piccadilly

Minhas classificações são apenas para a experiência e não são de forma alguma indicativas do hotel. Experiência absolutamente terrível. Reservei uma viagem surpresa de aposentadoria tardia para minha mãe e encontrei o Thistle Piccadilly em Londres. A reserva foi fácil, mas é aí que os pontos positivos terminam. Chegamos ao nosso hotel e os balcões de concierge não conseguem encontrar a reserva. Depois de algumas escavações, a reserva está sendo exibida como CANCELADA no final de terceiros. Todo o desastre levou quase duas horas e meia de nossa viagem para obter uma resolução. O Trip.com continuou querendo que o hotel reabrisse a reserva, o que era antiético da parte deles, o que o Thistle recusou com razão. A concierge Karina era a única pessoa que fazia remotamente qualquer coisa para fornecer uma resolução. No final, um quarto foi encontrado em uma propriedade irmã próxima, misericordiosamente, sem nenhum custo extra. Quando uma reserva de hotel é feita, a reserva vai para uma empresa terceirizada de camas de hotel e não para o hotel. Estou, portanto, relutante em recomendar trip.com por causa dessa experiência. Foi estressante, a viagem só queria que o hotel tomasse uma saída fácil e antiética e, embora acabamos com um quarto, não era o que tínhamos comprado.

Mesmo à porta de China Town, excelente localização, muito perto de atracções populares

Very central and nice. Just beside m&m Leicester square. Overall good experience as other hotels in London can be unreasonably small

Location is just perfect 100/10. Deluxe King Room was as advertised; large, clean, comfortable, we had a nice view of the main street on the 3rd floor, it wasn’t noisy at all. The blinds in the toilet was very dirty but our daily housekeeping was done very very well. The only thing of concern, our room was prepaid through trip dot com but according to the front desk (who was very helpful), the reservations team hadn’t confirmed it with them so we had to provide documentation and anxiously wait awhile during check-in for the reservations team to confirm. Not sure if this could lead to a bigger problem during peak season but we were still thankful everything was sorted and that we got the room we paid for. Overall, we are extremely pleased with our stay and we’d highly recommend this hotel.

This hotel is at a great location. However it needs a major makeover. It looks tired and needs a big upgrade

Very enjoyable stay. Very Good

The location is the best, large and beautiful rooms, it’s highly recommended...

Location and service are some highlights. The nice big bed was pleasing. Room could use some TLC though - Broken/off hinge cupboards, a lamp didn’t work with any switches, a switch socket was also slightly lose. Mirror was in a random area, with little lighting. Breakfast opens at 7, I was there at 7:10 and hot breakfast items were already on the colder side.

Was good but small room perfect location