Aden
18 de fevereiro de 2024
When firstly checked in, there was no staff and no help whatso ever, i stayed in the firt floor and payed a premium when i traveled alone. Paid for a double bedroom, in the photo the room i payed was bigger but they put me in a different one. Stayed the firt night and second, no clean service was made. Talk to help service and they said it will be done , no cleaning service for four days. In the fourth day when i came to the room at 11 pm 2 little mouses raundin on my room which was terrifing to see as there i slept fot four night . Contacted the hotel and told them about my experience and nothing was doneee just told be i would be transferred to another room and they wanted proof which i ended up filming three videos. I didn’t slept at all the fourth night. The next morning they said i could transferr myself in the fifth floor if i wanted with two baggages alone and no elevator. The last night which was the fifth mostly went trying to sleep as i cound forget the mouses and could not get confortable in that hotel anymore. Just wanted to let everyone know as i also ended up sending my clothes to the cleaners due to mouses rounding in the hotel room as they had no closet in any room, and costed me 300£ almost as much as paid the hotel.
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