New Linden Hotel

Please do not come back to this hotel Please do not come back to this hotel This is disgusting We booked the executive queen room for the last two weeks and then checked in the same day and then gave us a dirty little room in the basement and then went to the front desk and asked for the room that we had booked and the front desk replaced us with a room that had not been cleaned When we found the front desk again, the manager's service attitude was very poor. He said that it was impossible to book our executive room at this price, so we chose one of these two rooms. We complained to "Trip app" immediately when the customer service staff of Trip app called the hotel to check The manager of the hotel was like they lied about giving us the executive suite but it was us who asked for a higher class room that made me feel sick. Fortunately, the Trip app paid for the incident and although it cost us two hours, It's just that the hotel manager has no integrity, no manners and even insults us, which makes me very disappointed in this hotel, especially the ************************. Please remember, please don't book!!

It’s actually be impressive, the fact that , there are some suites. Which are literally amazing

The staffs were really friendly and professional

The heat in the room was unbearable and the mobile air conditioner didn't help. The breakfast buffet needs improvement.

Good room

Friendly welcoming reception with staff rather than faceless technology. Warm clean room. Ideal location for central London sight seeing

The room was basic but clean and beds comfy, which was good for our theatre trip as we need good night sleep after see a show

Room really compact but comfy bed and really nice view out onto the square. Hotel decor is fantastic and really clean /tidy. Will definitely return

Good location and friendly staff. We were given a basement room which was ok for an overnight stay, although I’m sure there are better rooms. I would stay here again.