Usuário convidado
26 de novembro de 2022
I must caveat this review - I got a refund for 2 nights. I’m normally good at reading reviews on Tripadvisor, but for this stay with Sonder I (stupidly) did not. All the dreadful reviews are sadly true. I booked via their website, for 3 nights at the Clerkenwell location. Once inside the building, the communal areas are dirty - filthy carpets, rubbish left out, coat hangers on the floor. The smell of poo (sewage) is overwhelming. Our room (#18, 4th floor) was only disclosed to us on the morning of check in. We climbed to the 4th (top) floor. The stairs are very narrow. Making the climb tricky with luggage… & if you have bad knees… or any form of accessibility needs. The carpets were filthy & the smell of smoking was strong. The room was tiny. TINY. There was a small double bed. A kitchenette (I could reach the sink from the bed, lying down). There was a ‘desk’, but no chair. No wardrobe, or anywhere to hang /store clothes/suitcases. One power point worked & it was behind the bed… The other power point was hanging out of the wall & unsafe to use (also behind the bed, but the other side). The room was very hot. There was a fan. But if the fan was running you could not run any other electrical appliance (laptop, phone charger, hairdryer etc). Again, the smell of poo (sewage?) was overwhelming. The ‘stocked ‘ kitchen consisted of 2 x coffee sachets , 2 x tea bags & 4 x sugar. The shower room was the smallest room I’ve ever seen & or ever been in. This room is not big enough for 2 people. My partner had to climb over the bed to get to his side, as there was no room to walk round. We had booked for 3 nights & my partner had planned to work from the room whilst I shopped. This did not happen, it was too small. I contacted Sonder, they promised to send maintenance round. By 10am the following day with no resolution, we left. One night was enough. One night was one night too many. Days later , days after we had checked out after 1 night & after much to’ing & fro’ing with Sonder, they refunded 2 of the 3 nights we had booked. Book somewhere else. This place is awful. Sonder should remove from Their listings. 0/10.
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