Paddington Apartments

Please note - I did not stay at this apartment but the experience I had with them was horrendous - I have never had such poor communication or customer service in my life! To summarise we had booked a 3 bedroom apartment for 4 adults. The confirmation of where to pick up the keys came through less than an hour before we arrived (at 4pm not 1pm as we were originally advised) Upon collecting the keys and entering the apartment we found this to be a 1 bedroom apartment. We could not get through to the person / company we had booked through – texts and calls were unanswered ( I did reach the facilities manager however who was on holiday abroad and was still more contactable than the person managing our booking) When we were finally contacted we were told the room was unavailable 3 days prior to our stay – Bedbugs were found! We had been moved into alternative accommodation. Not only was this not communicated to us in ANY way but we were also moved from a 3 bedroom apartment for 4 people to a one bedroom apartment with 1 double bed! How anyone could think this was a suitable substitution is beyond me. I am still at a loss as to why this was not communicated to me! By this time we had 1 hour to get ready for a black tie event in London and had no further time to waste. We had no choice but to check into a local hotel Once at the hotel we had newly booked I was contacted with another “alternative” – not only was this too late for consideration (and we had no faith in booking again) but it was also again unstable – a 2 bedroom apartment and almost 30 minutes from the original location. In addition when searching for last minute accommodation in London the 3 bedroom apartment was still showing as available! It is obviously used to fish for customers and I would question whether the 3 bedroom apartment actually exists! Whilst we have been refunded for the amount we had paid I am beyond disappointed at the communication and how we were treated and I am looking for compensation for the additional accommodation in London we had to source

We stayed at Paddington Apartments for a week in January 2023 and had a relatively enjoyable experience. Albeit being dated, the room was big and cosy, with appliances that were useful for us, including a kitchenette, microwave and stove. The location was great and very accessible from the Queen Elizabeth line, as well as Saintsbury and M&S. We would advice you to ensure everything is settled on your phone to make sure that the check-in process is smoother as it is a fully automated check-in. Special shout out to Michael, who was very warm and helpful. We appreciated his help! We would stay here again the next time we’re in London.

Pro: Location: - Central city apartment next to Kensington Gardens and Paddington train station - Small kitchen with supply kitchen items - For London it's acceptable priced - Airco is adequate Con: You need to pick up keys 20 mins walk from the apartment so be sure to check the key pick up address. Beds are a bit hard The view: we were in the basement floor