London Holborn

L'emplacement de l'hôtel est tout simplement incroyable, à quelques minutes à pied de Saint Pancras, Bitish Museum et Trafalgar Square. L'hôtel lui-même est totalement insipide, avec une réception terne, des chambres spacieuses mais tout aussi ternes, une salle de petit déjeuner sans fenêtre. Le jour de notre arrivée, le système informatique de l'hôtel connaissait de telles lenteurs qu'il a fallu attendre longtemps pour se faire attribuer une chambre.

位置不錯。 15 分鐘步行到British Museum 房間好像很舊。 我沒有要求handicap 設施卻說我選擇了 基本上沒有其他設施 最好的是可check out 後存放行李

環境不錯，離想去的地方也很近。

一般一般一般

Acabei de passar uma noite em um adorável quarto premier plus neste hotel. Localização perfeita. No entanto, nenhum membro da equipe ouviu uma palavra do que eu disse, infelizmente. Isso resultou em eu ter que responder às suas perguntas e me repetir. Também pedimos indicações para o jardim de Covent. Nenhum dos 5 membros da equipe poderia nos dizer. Do lado positivo, o café da manhã foi adorável e ficamos impressionados com o quão incrível o chef Wendel foi e ele me fez ovos escalfados também.

O hotel era bastante agradável. Dito isto, eles perderam meu pacote e estão me evitando (não respondendo nada aos meus e-mails, impossível passar pelo telefone). Não responsivo e útil em tudo.

Premier Inn atendeu perfeitamente às nossas necessidades. O nosso quarto era adequado e muito limpo. Chá e café foram definitivamente um bônus, especialmente em uma manhã. Toalhas de banho de qualidade estavam prontamente disponíveis mediante solicitação. Nós apreciamos uma estadia de 3 noites em uma localização perfeita

This was the worst hotel stay I have ever experienced. I have always trusted Premier Inn and stay very regularly; you come to expect a certain standard of cleanliness, safety and service with the brand. On arrival, I noticed mould around the window and a damp smell in the room. (Photos show the mould). It was awful. I went straight to reception but they couldn’t do anything as the hotel was full. I was offered a free breakfast as compensation but I felt the issue could not be solved with a free breakfast and didn’t want them to think that was sufficient recompense. I had also made other plans for breakfast. The receptionist said we could move rooms the following day but we would have to pack our bags first thing and leave them in reception. As we had valuables and electronics, I didn’t want to do this either, as we were out for the whole day and evening. The photo attached shows how bags are stored in the reception area so you can see why I chose not to take this option. Bags were left on show and in view of the street outside with open access through the main doors. No staff were on reception or in the lobby on a very regular basis during our stay so bags are simply left unattended and not securely stored. I complained via the website on my return and was given a £63 refund against a total cost of £265. To me, this is unacceptable and in no way reflects the level of discomfort and uncleanliness we encountered. It completely spoilt our stay. I will never stay in a Premier Inn again.

Most uncomfortable bed I’ve ever slept on. I had to sleep in the bath tub!!!! Also what looked like blood and vomit stains on pillow and duvet!! Reported bed but receptionist not interested! I put a complaint in online on 1st Jan and got an acknowledgment saying to give it 20 days. It’s more than that now and I’ve heard nothing.