Zedwell Underground Hotel Tottenham Court Rd

Good location, new hotel in city center but the hotel located in underground may have underground sounds. Small room that expected and have no any amenities in room have only towels (no hair dryer, have to pay 10pounds for renting) if want luggage storage have to pay 15p/bag.

If you’re looking for a peaceful place to stay, this is definitely not it. Whilst the rooms are free from distraction: with no TV/technology, literally zero outside light sources, and the beds are very comfortable, the walls are SUPER thin, which means you can hear every ounce of conversation from your neighbours. The flushes on the toilets in the rooms are incredibly loud, so you can hear every toilet from every angle (side to side, back and front, and above you) being flushed. Ironically, there are Ear Plugs provided when you enter the room, which makes me feel as if they are aware of the noise problems - not so good for a hotel that prides itself on offering a relaxing and peaceful stay. This is the only Hotel I have ever stayed in that has charged me to hold my Luggage when I arrived early. They also have Irons available (which are typically provided with a hotel room), but they come at an extra cost to rent, too, which I think is appalling, given that there is nowhere to hang your clothes in the rooms. Check in staff were pretty rude and unhelpful. I arrived a few hours early and asked if there was any way I could check in early: I was informed that my room was ready, but that there would be a £60 fee for an early Check In, or £15 fee to hold my luggage; granted, these fees are on the website FAQs page (which I hadn’t looked at), but if my Room was ready, I feel as though, my Luggage could have at least been stored Free of Charge in the empty room. When my room was ‘cleaned’, it was not hoovered and my bed was not made - I just had two new towels dumped on top of my bed - this may have been due to the time that I left my room available for cleaning, but no-one could tell me what time the Daily Cleaning would take place. For a Central London Hotel that had already charged a small fortune for the stay, I feel the additional charges they ask for are not justified, when most Hotels offer these amenities and conveniences free of charge with your stay. The location is one of the only redeeming qualities of this Hotel for me, along with the beds. Their website states: “Our subterranean haven creates an a**osphere of tranquility, offering a respite from the bustling city above. From premium mattresses to innovative soundproofing techniques, we ensure uninterrupted sleep”. And I hate to say that my sleep was never uninterrupted during my stay, because these rooms are definitely not soundproofed. I did not raise my concerns with Hotel staff during my stay, as I had spoken to a few other guests who were having similar experiences, and I had a rather busy week, with no time to move my stay to another Hotel, should that be the only option available. However, I would not choose to stay at this Hotel again.

you need to bring hair dryer or other specific amenities cuz they don't hav in a room u need to pay if you want to use them. but the location is good

Room were really small. Noisy from the underground Rooms weren’t make up. No hairdryer provided

Great sleep, but no amenities which to be fair is advertised on thier website

Great cheap stay in central London. Staff are a delight and so helpful, rooms are very clean and modern but very basic which reflects in the price. Have seen people complain about the sound of the underground, I didn’t notice it personally but depends how quiet you like it to be before you sleep.

It’s the worst experience I ever had! If you wanna borrow hairdryer you need to pay £10 for rent per day! And that is not deposit! It’s for rent! Also, it shows on trip.com saying that it’s free for luggage storage but when we come to the counter they just said it’s said by third party website not from hotel’s end. And it’s £15 per luggage!!! It’s ridiculous

Good location but terrible service. After paying over 220£ per night we were charged 10£ extra to hold our luggage till checkin time. Another 10£ on check out.

Basic hotel but clean with amazing staff Underground hotel with No network connection