Homewood Suites by Hilton London Ontario

Had trouble at checkin Went at 2:00 to see if the room was ready by chance. The gentleman at the desk said in about 30-45 minutes. We than came back at 3:30 and it still wasn’t ready. They said another 20 minutes. Well they lied again. We got our room at 4:15 after sitting in the lobby for45 minutes.

Check in was terrible. My room wasn't ready at 3:10pm. I waited for 20 minutes before asking how long i was going to have to wait. The front desk person then called housekeeping on a cell phone, on speaker & asked. The response is "I just starting it now. I will get it f*cking done when its f*cking done. If you had sent me someone to help when I asked for it earlier then it would be done by now!" The woman speaking was pissed. The front desk person was shocked I heard the whole thing, then said she was sorry & said she would go help her as she rushed to the elevator. Someone came to offer me a warm bottle of water as i waited. By 4pm I was told my room was ready. Got my key & got into my room. Checked the room over, noticed towels were missing & that the deadbolt wouldnt lock. 20 minutes later a knock on my door, they were bringing me towels & I asked about the deadbolt. Took a bit to figure out but it was still tricky. The website claimed that there is a clock radio, 2 phones, & a soundproof room. Well there was only 1 phone. No clock, & certainly NOT soundproof. I am losing my hearing & I could still hear everything happening in the hallway, & other rooms, especially if they have a whirlpool tub like mine. The shower wand for the whirlpool tub did not work. Some of the jacks/power outlets by the bed did not work. The pillows are crap, so limp. I was locked out of my room twice the day of checking out. Ran downstairs for help, received a new card, didnt work

I liked how close it was to the highway, everything was clean. Breakfast was great. ******* was difficult to deal with when the hotel told me the pool would be closed. The hotel room did show some signs of incomplete repairs (drywall patches ect)

Staff was great, as was breakfast. Pullout sofa was horrid - ratty and you could feel every spring. For almost $300 per night (tax incl) one would expect a comfortable night’s sleep.

This was our first time in London and we had such a great time! The staff were very kind and helpful! Always greeted us with a smile! We would LOVE to stay again!

It was a nice hotel, but shower leaked and tv would come on when we turned it off multiple times, never stayed muted either nice to have the full kitchen available, and hot breakfast Buffett was great with lots of options.

The free breakfast was great! However we were informed the day before our stay that the pool was closed, which was one of the reasons we booked at this location. And at this point it's far to late to be able to do anything about it. We also booked a Jacuzzi room and the jets did not work the first night. It was fixed relatively quickly the next day. Public transportation run sporadically through the week. And does not run nearby on weekends.

i got a free 1 night, and i chose the Homewood Suites because this is an excelent hotel,, there is one that i am not happy with is the the whirlpool, it is not working. But over all our stay there is still feels like home.

You allow us to select pay at hotel but this hotel required payment before arrival.