39natashac
6 de outubro de 2024
Great points - grounds, room, spa, pools, food, drinks, breakfast, grounds, spacious, yoga. Bad points - service. Absolutely everything is 10/10 but the service didn't match. Every breakfast and evening there were dirty plates, glasses and tables and not enough staff. Slow service and not attentive. We had to keep asking for a menu / drinks / ask to be seated. It wasn't just us thinking it as other people were commenting and also telling the staff that there needed to be more staff. No issues at Es Clot by the pool for lunchtime. Cleared tables and attentive. All inclusive issues. Really could have done with a wristband or similar (just giving room number) when ordering. A complete faff and wasted time for us and staff when ordering. Needing to print a receipt (issues with machine not working, extra time for us and staff), getting us to sign multiple receipts for no value! Even just wanting a small bottle of water was annoying and was not relaxing. Need to book activity classes ASAP as they get booked up which is a shame.
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