H TOP Amatista

We stayed in the hotel amatista for 4 nights as a couple in july.our room was clean spacious had everything we needed. The cleaning staff are amazing always working never slacking, how they manage in the heat I do not know. The hotel itself looks nice & modern clean and spacious, although I don't believe it should be a 4 star hotel as I've stayed in 3 star hotels that are far better. The staff at the bar are friendly and efficient, I do think they're overworked though. The staff in the resteraunt if being truthful had faces like they had been slapped with a wet fish the majority of the time.i often saw them houghing at people and just didn't make me feel welcome at all. The food is OK but if you're English you will struggle to find much that you like. The thing that made our stay rubbish was the other guests. So rude and entitled snotty and just miserable. We thought it was funny that the hotel has quotes saying happiness included when everyone is mostly looking moody or miserable. I'm English and I felt like English are NOT welcome no respected and that's my honest opinion on how we were treated. Obviously the hotel are not at fault for the rude guests but they could try and accommodate the English a little bit more in the food options. Overall I would not return to this hotel. If you're not bothered about miserable guests bringing the mood down, all fighting over sunbeds and tables in the dinner hall then you will enjoy it .

Amazing family hotel and staff especially in 😎💕the bar, Alan Andrea Ruben and Silba …………………………,,,,,,,,……………..,,,,……,,…….,,,,,,,,……………….,,,,,,,,,………::..::::,;:::::…..,,,,,.,,;;,,,,;,,,,,,,,,……………..,,…….,,,……..,,..

I traveled with my wife and son. Hotel was very clean with rooms cleaned daily. Good selection of food, always found something to eat. The sun didn't really get to the poolside until after 12 but the pool area was very clean. The entertainment team finish at 6pm and keep you entertained during the day with the usual indoor/outdoor games. I have to thank Emiilia from the team as she spent time every day with my son helping him with his Spanish. Now comes the down part. I know we traveled outwith peak season and it may be better during peak season but the evening entertainment for most of the holiday was non existent. First few nights was the entertainment rep playing music, That was ok and passed the evening. From then on nothing for the tourist. It was a duet who sung everything in Spanish, then had some Spanish karaoke. The hotel appeared to be set up for the Spanish. We did inquire but were told school children 1st, Spanish OAP's 2nd then tourists. I would suggest the hotel make guests aware who are travelling outwith peak season that everything is changed to accommodate the Spanish. Would I travel to this hotel outside peak season - No Would I travel to this hotel in peak season - Possibly

Pros and cons after our week. Food: generally enjoyed meals and always found something I liked although as mentioned below the menu wasn't really suited to British guests. This is probably the most British thing I'll ever say when I say they didn't have gravy. Cleanliness: The housekeeping staff were a credit to the hotel and deserve every penny they earn. Towels changed daily, beds made and rooms cleaned to a high standard. Rooms: Bright, modern and clean but maybe lacking in bedside storage. No draws but small tables either side of beds. Only ITV missing from the 5 mainstream UK TV channels. Tip is they're not listed in the guide but if you scroll enough they should be there. Location: 2 mins from Fenals beach. A handful of British bars nearby which we didn't try except one. Buses to Barcelona (1hr) and Tossa de Mar (about 25 mins) from the top of the street. Bus to Lloret centre from literally outside the hotel. Pools: Large main pool and a kids pool with various small slides and splash accessories. Adults only jaccuzi area on the 7th floor. Originally told the area was open but no bar until one day when a family ignored the rules and peoples desire for quiet by taking their 6 or so kids up there. A complaint was made and rather than eject the kids we were threatened with closure of the area. Next day it was closed which management assured us it was nothing to do with the incident but we predicted it would get closed. Entertainment: Started off with a few nights of the animation team playing songs and taking requests which we enjoyed and one night a girl sang and spoke to guests in English and Spanish, again enjoyable. Then the real downside was when a coach load of Spanish guests arrived. Not the fault of those on the tour but a couple who I believe were part of the coach party sang their whole 1 hour+ show in Spanish without so much as speaking one word of English or any other language for that matter. Fair enough Spanish guest were a large proportion of those staying in the hotel but so were those of other nationalities. Marta ( manager) assured us things would be different after we endured 2 consecutive nights of this but on our last night it was yet another 100% Spanish night. A few issues for management to look at but having said that I would stay here again in the unlikely event we return to Lloret de Mar.

I've just got back from a 7 day stay with my partner and son. My partner is disabled and contacted the hotel before we came to see if he could charge his mobility scooter there, he could, and we were upgraded to a disabled room which was more spacious on the first floor for free :) The hotel is lovely and clean, the maids are very thorough and very professional. It is also in a great location, close to the beach and other amenities. The reception staff, also helped us alot, Santana, and a few others we can't remember the names of. The bar staff were brilliant, especially Anas who my son loved, and Joesm, Andrea and Vivlina, who always had smiles on their faces. The restaurant staff work their backsides off in a very busy environment and deserve a huge pat on the back for putting up with us all 😂 Overall we loved our stay and will hopefully be back again soon.