Usuário convidado
29 de setembro de 2023
The arrival into Girona was bad, when i discovered no welfare taxi had been booked after id requested it. The Tui manager Boris tried everywhere to get one unsuccessfully, it was over an hr before we got a transfer & it was hot, after a very early start to our day 1.30 am we were exhausted and both in pain, hubby has osteoarthritis in hip as well as my medical conditions.. Firstly I MUST say the hotel reception staff so far are very nice friendly and try there best to assist, however so far TUI have not been interested at all . Im disabled and this hotel is far from being wheelchair accessible, the lifts are tiny so bad i can only use by getting out of my wheelchair folding it then sliding along side it, we can just squeeze in alongside, 2 people and a flatchair ..im inconstant pain despite my medication. I begged Tui to transfer us to a different hotel where im able to wheel in lifts sitting in my chair. They will only do so if i pay more money which im not able to do as most people ive got a tight budget, So we got left to try and cope, the beds are so hard pillows are so soft they offer no support. There's mould on the shelving in the mini fridge in the rm which was reported the second we arrived, no-one came and cleaned it or the shelf from the fridge in the shower. Wiped out interior with anti bacterial wipes. The sunbed situation is ridiculous, maybe there's 12 beds, with steep steps to the poolside. We could not secure one for days, then only place where i could put my wheel chair out of anyone way, where i could access the pool was in 1 spot, there are also deck chairs which personally im unable to us . No views apart from buildings and a dead pigeon on the roof of a neighbouring building.. weve not visited the mainland of Spain on holiday for more than 20yrs, then it was Mijas which was not as it is today. Im afraid TUI have had the last booking from us ever , i moved a holiday to this on information it would be better accessible than we had booked in Rhodes (cosmos maris). ill be going to Jet2 or olympic in future and not letting this experience go until im moved or receive a full refund on my return home on the 23rd. If you do stay here do B&B food isn't brilliant or hot!!
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