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Hotel Mrak Superior
4.3/569 avaliações

Hotel Mrak Superior

Center District|0.19km de Slovenian National Theatre Drama Ljubljana
Great hotel - it’s a shame that the staff let it down. Prior to our arrival, we contacted the hotel to let them know that we would be arriving after check-in had closed (at 10pm). They were very helpful and provided us with instructions to enter the property by ourselves using an app. When we arrived, we managed to get into the lobby (using the app), but the room key we were given was different than the one we were told on the phone and email. As a result, we were unable to enter our assigned room. Assuming that our room number had been changed, we tried the key in the door that matched the new number (as there were no staff or guests around, and no one was answering the phone or emails). It opened and revealed a couple, asleep, inside. Obviously, we were mortified that we had disturbed the hotel guests, and also terrified that we would have to sleep in the hotel lobby until check-in opened at 6am. After about an hour of searching around the lobby for clues about who to contact, we knocked on some private doors. Thankfully, a man came out and used a master key to let us in. It was clear that we had woken him up (by this point it was 2am). Again, we were sorry to have done so, but were left with no choice. After we had successfully entered our room, I sent an email to the front desk letting them know what had just happened and that we would like them to apologise (on our behalf) to the guests and staff we woke up. They never replied. In fact, every time we mentioned it, the staff member made excuses like “I wasn’t there so I don’t have anything to do with it” and “the guy who organised the late check-in was training so he made a mistake”. There was absolutely nothing in the way of an apology or compensation for the mix-up until we checked out and it was already too late. We would like the hotel to know that mistakes are bound to happen, so it is imperative that they have a back-up (emergency number or night staff) for guests who have been given the wrong room key. In addition, since we had been travelling for a while, we were running out of clothes and needed to do a load of laundry. We followed the instructions for the housekeeping staff to collect our laundry but found that when we had returned to the hotel, the laundry had not been done and the room had not been made up. When we went downstairs to inform the staff of this, we were told “housekeeping doesn’t go back to rooms to clean them after you took off the do not disturb sign, I’ve worked in lots of hotels and this is always the policy”. This member of staff eventually helped us find an laundromat, but the contempt with which we were spoken to was unacceptable and uncaring of the fact that we, too, have plenty of experience in the hotel industry as customers. An apology would have sufficed. Overall, it was a great hotel in a fantastic location. Just make sure you’re okay with passive aggressive communication before you book.

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Explore avaliações de hóspedes de hotéis em Ljubljana

Buscando hotéis perto de Slovenian National Theatre Drama Ljubljana? Compare tarifas e avaliações para encontrar a estadia ideal.
Vander Urbani Resort - a Member of Design Hotels
4.2/574 avaliações
Simply the best hotel experience I could imagine. Not only is the location perfect, and the rooms comfortable and very clean, but there is a gorgeous rooftop pool and deck and a fabulous restaurant downstairs. In the price of the room is an over the top breakfast (in USA standards at least). We couldn’t believe we got a sit down breakfast with a waiter with the price of the room. It was quite the treat. On top of the amenities, we were in a bit of a sticky situation and the front desk staff helped us through it all. They were so kind and friendly and we felt completely taken care of. I can’t say enough good things about this hotel and the people who work there. Top notch!
Hotel Emonec
4/562 avaliações
This is a really nice little hotel in the heart of Llubljana's historic centre. Our room in the annex at the back was spacious and well-equipped for a three-star hotel. The staff helped us organize affordable parking (no easy feat in Ljubljana!) and located a restaurant for us (many were closed because of the Covid crisis.) A really pleasant stay
The Hotel Ljubljana
4.4/549 avaliações
The hotel is well located, for the quality of the material and structure (bed and shower with 10 and praise), but in a fantastic position directly on the channel. The bathroom is very comfortable But ... both the bathroom and the room are blind (in all not more than 15 mq) and if we add that the room , double , is smaller than the room of a ferry, This solution can be good if it is through and for not more than one night, and I add the most important. The structure was selected with a ”included breakfast” filter, and the applet extracts it and suggests it but I would say ... in a misleading way, as it is planned as a payment service at a ”modic” price of €20,00 per person (we were in 6!). In my view, the fact that there is a breakfast possibility would be discount and should not appear among the ”included breakfast” offers Last report. Leaving in the hall almost at the entrance. nice and comfortable staff. Pretentious hotel, creating expectations ... partly ”delusion”
Zois Apartments
4.3/510 avaliações
Awesome stay here for 4 nights. Our group occupied 3 of the apartments on the 2nd floor and were all very happy. Receptionist Nina extremely friendly and helpful. Beds a bit hard but great pillows. Great showers. Decor gloriously old. Bakery and mini mart just over the bridge. Easy walk to everywhere in the city. Restaurants all around.
Best Western Premier Hotel Slon
4.4/5120 avaliações
Whist I understand the hotel had recently had a refurb my room (515) was very dated. The bathroom tiles, wood in the bedroom, internal doors and curtains were poor. Worst was the shower cubicle which was a tiny square old-fashioned cubicle with a corner door and a large step to get into. The tray showed signs of age with cracks/marks in the surface. The drainage from the shower was very poor so you stood in water for all of your shower. It rained heavily when we were there and the shower drain made really loud noises of gurgling water during heavy rain which woke me up at night. The door to the bathroom opened inwards making it hard to get in and out of and the door to the room opened out into the corridor which seemed strange. On the positive side the water pressure and bed linens were excellent. The breakfast was also excellent.
Antiq Palace - Historic Hotels of Europe
3.9/542 avaliações
We wish we had paid more attention to the reviews before booking the Antiq Palace. Our room wasn't made up and the tea/coffee station was not replenished before we took the room on. Reception told us that due to a bit of a panic by the cleaning company over covid, rooms were only serviced at the specific request of the guest! We were not told this and anyway, are covid restrictions not a thing of the past? The silicone around the bath showed signs of mould as did the grout in the tiles in the shower. The toilet bowl looked like it had not been cleaned. There was no soap in the dispensers. Staff eventually left bars of hand soap and tiny bottles of shower gel. The tap dripped, as did the bidet. The plug in the sink doesn't stay in place had we wanted to fill the sink. The shower head in the main shower was pretty useless. Blinds on the window were broken or didn't work properly. There was 3 hangers in the wardrobe. There was a huge TV on a sideboard - the screen had a distracting crackly fault line right across the screen. Having said all of this, the staff at reception were very nice and very helpful.

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