The Shankly Hotel

No geral, o hotel parece bom, mas carece de limpeza e comodidades básicas. Marcas no lençol, sujeira ao redor da cama. Cabelo na banheira na chegada e o banheiro não havia sido limpo. Restam embalagens usadas de Suger e chá. Não há telefone no quarto para entrar em contato com a recepção. A equipe cuidou desses problemas rapidamente, mas não é o que você esperaria de um hotel quatro estrelas.

Adorável quarto com vista, mas as janelas poderiam ter sido limpas. Equipe de recepção agradável, mas segurança arrogante

A localização era ótima, pois fica na parte inferior da cidade principal de Liverpool. Do outro lado da estrada tem alguns lugares para comer que eram bons, especialmente o lugar de carne. Chegamos às 14h30 pensando que poderíamos ter feito o check-in antes das 15h, pois a maioria dos hotéis não se importa, mas nos disseram que não e não antes das 15h. Além disso, o que não indica é o estacionamento que você deve pagar, embora o hotel seja dono do estacionamento e tenha sido informado que até os funcionários devem pagar o estacionamento, o que é chocante. Também há um depósito de £ 50 que também não foi informado. O quarto era bom, mas eu diria que está um pouco degradado, parecia que um milionário o assumiu, gastou uma fortuna no local e o passou para um membro da família e eles não se importaram com isso. Quando falamos com a equipe, eles disseram a mesma coisa: é apenas um hotel de festas e eventos de despedida de solteiro/solteira, o que é uma pena. A equipe foi agradável, especialmente o cara do restaurante que me deu um café ótimo para conversar e experiente. As comodidades eram ok, mas nada de especial. Eu direi, no entanto, tentar telefonar para este lugar é um pesadelo, eles não atendem o telefone. Eu reservaria novamente, mas não com a família, mas amigos seria uma ótima opção.

Reservei isso para um fim de semana para meninas. 6 de nós no total. A equipe era adorável e amigável. Quarto estava limpo. A localização era incrível, a 4 minutos a pé da rua Matthew. Definitivamente recomendaria e reservar novamente.

Bom e espaçoso. Jacuzzi foi um bônus agradável. Muito conveniente para o centro da cidade de Liverpool

Hotel is in very good location ,very big with a big rooms.We stayed in the studio room 210 ,is like 1 bedroom apartment with kitchen,jacuzzi we was impressed of the size but we had a leak from the ceiling water dripping on the carpet,so we vent to reception to complain and ask for another room because it was not safe with electricity.Receptionist was not happy about as complaining she gave us another room no sorry nothing.we checked the new room and it was much smaller and no kitchen,so we had to go back and ask again for another room.So we went to new room 216 it was nice but toilet was dirty and toilet paper holder broken.Nice hotel but a bit tired

Lovely room but could do more lighting near the mirror. Good customer service. Great location

Fantastic location beautifully clean have stayed here b3fore totaly changed in respect of more of a party hotel they have got rid of a great deal of the football memorabilia more like a boutique hotel .some parts of hotel is looking tired .our room was good i would suggest a few little things I had no where to sit and put my make up on and couldn't see in bathroom mirror as had to lean over sink on my tip toes also trying to plug kettle in finding a socket that's not on the floor .Just a few little tweeks

Firstly the bad points- *The Carpark was full of old furniture from the hotel and empty beer barrier preventing you getting parked, *The hotel has turned into more of a party venue hotel rather than the beautiful hotel it was when I last came with my daughter 2018. *tap in the kitchen area in our room only let out hot water and unfortunately the room stunk of what I could only describe as a sewerage smell? Whether the drains needed maintenance I’m not sure but I I just sprayed some deodorant around to help make it not smell quite as bad because I was so tired I didnt want to have to swap rooms. *There was also no phone to call reception which I found strange and the remote for the tv was missing the back of it. I put all this bad points down to the fact that when I previously came it was owned by someone who really cared about the maintenance and reputation of the hotel but now I’ve found it’s since been sold it seems the new owner isn’t as bothered and all what the shankley represented before eg, maintenance, luxury, football themed has kind of turned more into a tacky themed hotel and doesn’t feel classy anymore. I’d probably not stay here again as it’s not the same as it was and just the whole feel of hand hotel is different. It’s not the best if you have come with kids as there’s lots of drunken guests in the hotel and it’s noisey but thank goodness it’s a large hotel as you don’t hear the noise from downstairs. We were on level 3. Our room was lovely and big with a large double bed and 2 twins pushed together, a kitchen area with tea bags and coffee (no biscuits but that didn’t bother us as we had snacks with us The upsides were- *Staff were pleasant, *breakfast was amazing with everything you could possibly as for, *hotel was mainly quiet on the 3rd floor, room was on the whole clean and had a hair dryer, iron and ironing board with a safe. * . The bathroom was lovely especially the bath as it was a jacuzzi with a waterfall shower. Everything was clean from what I could see.