Turim Europa Hotel

I never intended to write this review, however with the extremely poor customer service I have received to try and resolve the issue, I believe it's best I warn those about this hotel before considering booking. The only positive I can find from my stay would be the location, the hotel is within a 10-15 min walk for most central locations and is fairly convenient. Now onto the negatives, the rooms and style are extremely dated, the air con did not work at all during our stay to which the window had to be left open however the street can be quite noisy and busy. The safety standards in this hotel are a complete disgrace, on my second day I went to use the hotel gym, the equipment is very basic and the area is not very spacious. The routine was going as planned until I used the TRX straps that were hooked into the ceiling, I didn’t even place a fraction of my weight onto the straps before the hook immediately flew out of the ceiling and straight onto my head. I fell straight to my knees and saw blood dripping onto the floor. My friend ran to the reception and requested help from the receptionist, who assumed it was a small cut and leisurely made her way over to the gym before realising the severity of the incident. About 30 minutes of basic treatment was provided by the receptionist who asked if I would like to go to the hospital. I was unsure of the severity of the incident as I couldn’t see the cut but my head was throbbing throughout the incident and decided I should go to the hospital to receive more appropriate treatment. The hotel called for a taxi to take me there (to which we had to pay for) and I was treated at the hospital after being there for 7 hours and returned back to the hotel in the early hours of the morning. After all this, the compensation that was offered by the hotel was a free breakfast for 1 morning. I’ve later been chasing the hotel on numerous occasions to arrange for a more appropriate level of compensation for the severity of the incident and have received extremely lazy replies back, with a large majority of my emails being ignored after over a month of attempting to get this resolved appropriately. It is truly shocking and I urge anyone to consider looking elsewhere before booking this hotel.