Hotéis perto de Praca do Comercio (Terreiro do Paco), Lisbon

I found this place while looking for a place to stay. First of all, I liked the location because it was in the middle of wherever I was going, and it was close to the tram to Belem district and tram number 28. Also the staff is very friendly!!! I hope everyone goes here because of this part. The room was clean, of course, and although it was a bit small, it covered everything else. The breakfast is also delicious, so I recommend trying it.

The pros: -very close to metro station. - it was clean - I liked the friendliness of the staff - 24/7 reception - kettle, coffee maker in the room - the bed was comfortable and although the room was small i had everything needed The cons: -extremely thin walls, you could hear your neighbours conversations and peeing. -the room had a small window that I couldn't open and the view was on the corridor so you have to keep in blocked by curtains to avoid people looking at you. Which means, no natural light all stay - before my visit, I asked if the hotel if they can provide gluten free bread for breakfast, as I'm gluten intolerant, and they replied no. - the decor is cheap looking, this hotel pretend to be more fancy than it is in reality - shower doors didn't close properly, so every shower left me with flooding

Very cute hotel and clean room. The city studio came equipped with a washer. Although there was an issue with our first wash, the reception was able to help immediately (at almost 1:00 am!). We are very impressed with the service.

As it is said in the other comments, the rooms are very badly soundproofed... We were given a room on the street side, with a window that did not close properly, and as a result we slept very badly! We decided to leave after the first night, as there was only one room left that we did not want. After having had the MANAGER on the phone, we were told that we would be reimbursed (over 200€). Strangely my card was not working for the refund, ok, and that it was not possible in cash. We were then told that we would receive a transfer within 1 to 2 weeks... I have been waiting for 2 MONTHS! I have had no answer to my emails and on the phone, I'm clearly being pushed around. It's unacceptable, I work at the reception of a hotel in France, we refund our customers! ESPECIALLY when they promise us!!!!!! It's not only unprofessional but also dishonest. Comme il est dit dans les autres commentaires, les chambres sont très mal insonorisées.... On nous a donné une chambre côté rue, avec une fenêtre qui ne fermait pas bien, et du coup nous avons très mal dormi ! Nous avons décidé de partir après la première nuit, car il ne restait qu'une chambre dont nous ne voulions pas. Après avoir eu le DIRECTEUR au téléphone, on nous a dit que nous serions remboursés (plus de 200€). Bizarrement ma carte ne fonctionnait pas pour le remboursement, ok, et que ce n'était pas possible en liquide. On nous a ensuite dit que nous recevrions un virement sous 1 à 2 semaines.... Cela fait 2 MOIS que j'attends ! Je n'ai eu aucune réponse à mes emails et au téléphone, on me balade. C'est inacceptable, je travaille à la réception d'un hôtel en France, nous remboursons nos clients ! EN PARTICULIER quand on leur promet !!!!!! C'est non seulement non professionnel mais aussi malhonnête.

My overall experience was good but the only downside for me is the location. It needs a long walk, around 20-30 mins, to get to the main city area. I had to get a taxi or Bolt to return hotel every night. The room was clean with a large king size bed. The room size is reasonable. We were on the first floor facing the street, it was quite at night. Slippers were provided on request. The staffs were very polite and friendly. There were no problem in communication in English. They also suggested a lots restaurants and attractions for us to consider. The lobby is spacious with a TV and also lots of seating area. There was a small gym room in the basement. We had a comfortable and great stay with Lumen Hotel.

Great room; we stayed on 18th floor that had a winding staircase with an outside patio. The patio was very large and had a fantastic view; it was wonderful. The beds were comfy and we were able to get an extra single bed brought in as there were 4 of us. The bathrooms were great with the rainshower head and sprayer, large soft bath towels and robes. The only thing that was disappointing is that the window on the main floor only went 1/2 way up the wall and there was no window on the 2nd floor bedroom; however you had the door that opened up to the patio on the 2nd floor. It was a fantastic room. The staff was great and quick to respond to any requests we had. Great place to stay. It is close to a park; restaurants, but seems to be more in the business district; however we walked all other to stores etc. Lisbon is very up/down so you are always walking up or down and on uneven ground/bricks. Fantastic place; just wear comfy/walking shoes and be ready to have some steep uphills and downhills.

The hotel is average, the beds were average, the room was average, the experience was average, you get my point. You will not leave the site singing its' praises. Because we were in November, no air conditioning was available even though temperatures were in the mid to high 70s (f). The best we could do, was open the windows. The staff was no really ready for prime time, they had consistent problems with providing accurate and workable key cards, a pain, since they had two small elevators for a 8-story building in the heart of a business district. The bathroom in tub shower was actually a challenge and, essentially, dangerous. We ended up on the second floor and, to same time, took the stairs down to the lobby only to find that the door from the stairwell would not open, the door handle just turned and turned. I knocked on the door until someone in the lobby opened it. When I the front desk staff about a genuine fire hazard, they seemed to indicate they already knew about the problem. The breakfast was terrible, even by U.S. Express Hotel standards. Please, please find another location to stay.

Absolutely fantastic stay at Martinhal Lisboa Oriente. We booked a studio at this aparhotel for 4 nights. Spacious n clean. WiFi works steady. Breakfast is included with a very good selection of fruits, bread, cereal n hot items. Customer service is good here too. It is abt 1 km to one of the train stations in Lisboa, which is Oriente station. As such, it is very convenient for us to take the train to Sintra n Porto. However, it is a bit farther away from Alfama n Baixa n all the other interesting neighborhoods with shops n restaurants n cafes. May be 8-9 kms or 10 euros Uber drive away?? All in all, Martinhal is still highly recommended. I wld not hesitate to stay here again were I visit Lisbon next time.

After reading the negative reviews, I decided it was worth reporting on our stay here. We were attending Web Summit at the Altice Arena and chose the VIP Executive Art's (sic) because it was a short walk from one end of the venue. Our room faced the street and was pretty spacious and comfortable, with no noise issues whatsoever; our only complaint was that the mini-fridge didn't work. We enjoyed the breakfast included with our rate, which was quite tasty and offered dozens of items, including interesting ones such as coconut brioche. The staff and elevators were fine, and we ate at two restaurants in the next block and enjoyed them both. And getting back to the airport by walking to Oriente station was very easy. Side note: I'm a comics fan and was startled and pleased that our room had a view of the giant superhero mural outside the hotel. If you're visiting Lisbon as a tourist, you'd do better to stay in a quainter and more atmospheric part of town. But for our needs, we were pleased with the experience we got at this hotel.

Booked this hotel after calling their central reservations office . I told them quiet was my main priority . After assurances from them I cancelled my other reservation in Lisbon . What a mistake ! Paid 790 euro for a family room. Rooms are no better than a holiday inn. My daughter’s room was dirty on check in . Cut nails on the floor , mould in the shower and hair in the sink . Old, tatty and stained bed bases . The common areas were so noisy with business guests . The hotel is attached to a big conference facility . Service was very good but I have no idea why this hotel gets such good ratings . Perhaps because most of the guests are not paying themselves and are getting corporate rates . I felt completely ripped off . The central reservation was not completely honest about the hotel. I spoke to the reception and the GM in the end . They waived my charge for one beer ….. the best they could do . What an insult . Not stated in any “5” star hotel that has mould in the shower . No attention to detail. Don’t stay here if you are on holiday. There’s much better choices in Lisbon .