Arcadia Resort Hainan

Rooms are nice and big, I had a nice view out the window. Staff is friendly and nice and when I asked for more water from the cleaning staff and they remembered giving me more water every day. I got a package with a free photographer session and the pictures came out amazing.

We checked out 2 nights early because we were very unsatisfied despite knowing we would received no refund. On checkout, the staff were reluctant to assist and help us. We got a staff’s wechat who often assisted us during the stay. The check in took unnecessarily long and staff didn’t tell us the WiFi code, didn’t say that most of the restaurants were closed, and didn’t say which hours the restaurant was open. The room was not clean upon check in and telephone to call reception didn’t work. The breakfast was really terrible (except the coffee when the machine was working), fruit over ripe, bugs crawling around by the food, the restaurant food is horribly overpriced, a lot of meals on the menu were unavailable, and over the Chinese New Year period there were hardly any stores to order through Meituan. We got stuck inside the elevator twice for a few minutes until it started moving again. The emergency stairwells are covered in mold and maintenance items making it dangerous if there was ever a need to use the stairs in an emergency. The hotel is old and while the gardens are well kept, only 1 of the 3 pools were open. You can’t sit on the grassy areas as there are biting ants everywhere. You can’t sit in the forest because the grass is covered in spiky seed pods. You can’t sit by the pool because there are only 3 deck chairs. Very limited outdoor sitting spaces. Hot water was sporadic and the shape of the bath was not functional unless you lay down completely. The room was not serviced daily, and we had to ask repeatedly for 3 towels despite staying in a “family room” that comes standard with an extra bed for three people. The way the hotel is shaped means that everyone looks into each other’s rooms from the balcony unless you are right on the very corner. The beach was completely covered in garbage and litter, lots of firework boxes washing into the sea. Beach unsafe to walk barefoot because of broken glass. The walk ways are not very convenient if you have a child in a stroller as they are broken. Very very misleading advertising and misleading representation on this app. I would not recommend staying here at all. In terms of location the sea is too rough and full of rocks to swim and there is no way you could do any water sports.

Great place. Room is clean and well maintained. I would stay here again thank you

The hotel is located next to the beach and has a large outdoor swimming pool. The rooms have a terrace and are spacious. The worst thing is the location since there is nothing around it, however it is fine if you are looking to relax and disconnect. The best thing was the service, especially Vicy who was looking after us at all times.

第二次入住阿爾卡迪亞，香水灣的安靜人少是三亞各個灣口所不能比的。專屬管家Mona的細心與大方程度是一個意想不到的小確幸，總結一句“這孩子能處”。衞生服務沒得説，有些設施需要提升一下，這樣入住滿意度還能再上一個台階！

設施：哇塞，痰盂竟然也有logo，好細緻 衞生：好 環境：陽台就能看見海也太爽了！！ 服務：Mona姐姐特別熱情嗚嗚嗚嗚特別好 淡季隨便選了一個臨海的酒店，沒想到這個價格竟然能住到這麼舒服的酒店，打開陽台就能看見海。由於我們入住時間很晚，Mona姐姐怕我們找不到電梯還送我們到電梯口，真的太貼心了，看到我們在自動售貨機前四處張望，還看出了我們沒有吃晚飯，然後派人給我們多送了些水來燒水。然後我們是來旅遊的，Mona姐姐就告訴我們附近哪裡的早餐店好吃，哪裡好玩等等。反正就是很熱情但又不是過分的熱情（不會讓人不舒服），特別貼心，很照顧我們，好幸福，之前也住過很多五星酒店，第一次感受到這麼貼心的服務，我愛Mona姐姐🥹