Timbers Kauai Ocean Club & Residences

The property is new and located in a secluded and scenic area, but the nearest beach is a bit away (5 min drive). The infrastructure and location are great but if you are travelling with family looking for a resort like experience this is not the place to be in, there is only 1 restaurant on the property (so limited options), there is no 24x7 room service, and your best bet is the nearest grocery store (Safeway) 11 min(drive) away. Personnel wise, it is hit or miss, some employees are great, others are less experienced. Housekeeping staff is a big problem, we had a 3 bed/3.5 bath apartment, they cleaned only 1 bathroom and “forgot” to clean the rest!! Next day they didn’t empty all the trash cans in the apartment!! When we asked for linen change on used beds, the front desk person said we do that weekly once(sanitation/hygiene?) and we can do daily for a charge, then he checked with a superior perhaps and then said we will do it, no charges sorry 😊 – hence my comment less experienced/new staff). In a nutshell, property is 5 stars for infra/scenery, great for a retirement/secluded living if you get all your grocery in. But if you are looking for pampered, 24x7 room service, and on demand service which we are used to in 5-star hotels, you will be disappointed. They need more time and training for the staff to reach the level of service expected from a conventional 5 star resort. This is a beautiful place for a daytime visit, think like a park/beach, eat lunch or dinner and go back home after taking lot of pictures, night stay/longer, there are better options.

Timbers Kauai is fantastic. Iconic views, superb rooms and facilities, friendly and efficient staff. Robin was very helpful with our itinerary. We enjoyed the Timbers activities, especially the Sleeping Giant hike and the farm tour. The ocean golf course is great. We will be back!

Super close to the airport so convenient. No beach access or even beach sounds. Closest beach is a 15 min walk but not a nice one. This is where the cruises lines come. Service is very spotty and impersonal beyond the front desk who are great. Getting towels, elan chairs, drinks at the pool is super spotty. For the price, which was steep, expectations are higher. Bartender asked for a drink to be returned ed so he can fix a poorly made cocktail. I mean, we didn’t touch it beyond the first sip but being a bar owner, that’s a huge no-no. You make a fresh cocktail. Always. Small thing. Didn’t work for us. But A for effort.