Schloss Lieser, Autograph Collection

特別特別得好五星級酒店公主的城堡

3000以內 歐洲最好酒店

We so enjoyed the Lieser Castle for 5 nights: incredible juniour suite overlooking the Mosel River, and all the windows opened fully letting in fresh air, and the heated floor in the massive bathroom required the cool fresh air. We enjoyed the pool and spa with many different steam rooms to choose from. Breakfasts were satisfactory. Ebikes were appreciated which we used for a day trip to Bernkastel-Kues. Only an hour drive to Luxembourg, so we also enjoyed a day trip to Trier, oldest city in Germany, and Echternach, oldest city in Luxembourg. Thanks to Pascal, Sabine, Mark, Christian, and Uwe.

We booked two river view rooms, expecting to enjoy the beautiful views advertised by the hotel. Unfortunately, what we encountered fell far short of our expectations. The "river view" from our rooms was extremely limited—one required standing at a specific corner and peering through a small window to catch a glimpse of the river. The other room had a similarly small window, positioned high enough that you had to step up to see anything. This issue occurred in both rooms, indicating that it was not an isolated case. Despite multiple requests, the hotel refused to move us to different rooms, offer a credit, or provide any form of compensation. We even suggested checking out early for a partial refund, but this was also declined. I must say I have not experienced such a clear case of misleading marketing and blasé attitude to guests in many years of travel. Beware.

In view of the many highly positive reviews of this hotel, it feels rather churlish to be less than unreservedly positive, but I do have reservations. The exterior of the hotel is indeed stunning and for those rooms with a river views the views are lovely. We had quite a large room with a good river view and a very large bathroom with separate bath and shower – excellent. I would recommend going when the weather is not too hot, because with temperatures in the high twenties, the room’s air conditioning could not cope. It was not the effectiveness of climate control normally found in a Marriott hotel. The hotel has nice grounds. The parking opposite the hotel is excellent. It is easy to access and cheap so do avoid the hotel car park. The local village is about 100 metres from the hotel with a baker and two butchers (cheese and cold meat). The hotel's swimming pool is good. Staff at reception are professional. The reservations beyond the ineffective air conditioning revolve around the catering arrangements. On our first evening we asked to book a table in the restaurant. We were informed that we could have a table at 6.30pm or 8pm. We opted for 6.30pm but given the options we expected to find the restaurant busy. Therefore we were surprised to arrive at the restaurant, announce we had a booking and then shown to a table in an empty restaurant. As time went on though the evening we felt quite self-conscious as the only diners in the restaurant for the entire evening. people were at tables on the terrace outside and we would have preferred this but we were never offered the chance. Weird! We each had two courses (main courses were lacking in generosity) and a soft drink so we were quite shocked when the bill came to 131.50 euros. Then we discovered that breakfast was 35 euros each so we skipped breakfast and this is where the local bakers and butchers came to our aid. Having experienced dinner on the first evening we were very grateful for a good Italian restaurant very near the hotel on one side (Der Italiener Da Pepe), and we had good trout at a restaurant at the end of the hotel’s driveway in the other direction (Moselhotel Lesura).