Hotéis Home2 Suites by Hilton em Lewisburg

I’ll start with the good things. The rooms are brand new, hard to mess that up. Spacious and well appointed. Moving on to the not so good. Cleanliness……..meh. Carpet needed vacuumed and there were lady bugs all over the windows and wall. That happens this time of year, but with dead ones on the carpet, I’m gonna say this room hasn’t been swept in a while. On to the WORST part of my cut short stay - not due to my business trip but due to staff interactions. The front desk conversation made me feel like I was dealing with a disgruntled employee. Brianna was bothered by my question about staying a second night with a different reservation and wanting to stay in the same room without checking out and having to check back in the following day. I had to ask her for her name and then for the manager’s name, Angela. I asked if Angela was on-site and Brianna said she was right behind me. I turned around to speak with Angela and was met with a head turn. Apparently the front desk staff inherited their awesome and enthusiastic personalities from their supervisor. I finally almost asked to cancel my second night’s stay. I’d rather stay at a place much older with a friendly staff than feel like I’m not welcome. Of course, my second night couldn’t be refunded and I was still going to be charged, and I refused to flush my money down the toilet, Hopefully I won’t have to interact with the front desk anymore than absolutely necessary. If this place had a staff as nice as the facility, it would be awesome! At least 4 stars. With the current management, Angela - the manager and Brianna - director of sales (she threw that in after I asked for her name) was as nice as their surroundings, this place would thrive. If nothing is done about the current attitudes of the current employees, this site will never make it. Sad, really.