Hesperia Andorra

On the Eastern end of the city centre this hotel provided a great base for a short stay in the city and I’d certainly consider again. It looks more like a modern office from the outside but the spacious lobby and bar as soon as you enter always gives a good welcome when you arrive back. There only ever seemed to be one member of staff working the reception desk, so on occasions the queues to check in built up, but otherwise arriving was seamless enough. My room was on the third floor and directly opposite the lifts, which fortunately didn’t cause any disturbance during the night as I originally feared. The room was a good size and although a little basic and dated provided a comfortable stay, along with a nice view towards the centre of the city. The bed was large with a good number of electric sockets at both sides, there was a large desk and although the mini bar was empty there were complimentary bottles of water provided. The bathroom was also a bit dated but perfectly clean and the shower head above the bath was decent. No gowns but the towels were nice enough along with the toiletries and the room gave a decent few night’s sleep. One of the reasons I booked this hotel was the roof top bar, so it was a shame this remained closed throughout my stay despite the weather being glorious. Although there’s some nice seating, reading material and the fireplace, the bar on the ground floor isn’t quite as impressive and it’s also a shame it closes promptly by 11pm, despite a member of staff still being there to staff reception. It’s a decent hotel in a good location, surrounded by good restaurant options and walkable to the main spots. With the value it offered I’d recommend and would certainly consider staying again.

We expected a 4-star customer service, we received an arrogant customer service. - upon arrival, we parked at the garage of the hotel not knowing they were all occupied. Instead of a warm welcome at the front desk, the first words mentioned were: “first move the car out of the garage, then we’ll proceed with the check in process”. After checkin, they explained us where to park the car. However, with missing details. On our own, we downloaded an App from the parking lot next to the hotel and even received 40% discount. Such information I would expect from a 4-star hotel. - Sauna/Swimming pool area: the hotel has 120 rooms. They have 20 spots per day to use this area, meaning 20 rooms per day can actually use the sauna and swimming pool during a single day. During our 3-day stay, the first two days were fully booked. For the last day, some of the slots available were at 1am and 2pm. We talked to the manager to see what she could do for us, we booked the hotel because of the sauna and swimming pool area. She did not provide options and again arrogantly said that on the web page it says “upon availability”. Legally OK, on the customer service side terrible.

Overall, it was a good stay and a great location. The staff is great. But the rooms felt dated and even though we were on the 4th floor it was very noisy from the outside. At night, you can hear people talking loudly and the trash collection across the street.

As some reviewers have said, rooms are a little outdated and a bit of wear and tear can be seen but overall we found the rooms clean and the mattresses comfortable. Bed linen and towels were of good quality. The rooms had a fridge also with water which is a small but nice touch. The rooftop terrace (with a food van) is a must for a drink/food in order to take in the lovely setting in which the hotel and city sits, mountains all around. The reception staff were very pleasant and helpful. If bringing a car, be warned, parking is expensive! The best thing to do is drive past the hotel entrance down to the next roundabout and take the first exit and an immediate right into "Parking Escaldes Centre Telpark by Empark" (put this into Google maps), and once parked go to the office on level -1 and ask for a 3 day (or more depending on your stay) parking pass. This brings the cost to approx 18 euros a day (rather than 26+ at the hotel or some other parking lots). One thing that could be improved is the breakfast, at 12 euro each the options could be much better. As such we chose not to have breakfast at the hotel after the first morning. In general, would highly recommend Golden Tulip for a stay if using Andorra la Vella as a base

Positives Reception staff are excellent and very helpful, always a great smile. Breakfast staff all very good and large range of food available. Negatives Air con in bedrooms you cannot switch off Trip hazards in corridor with cleaners leaving vacuum cleaners and cables across the width of corridor. Leaks in ceilings and rotting walls very clear in many areas Spa is a very dirty pool area and rotting sauna. Emergency doors not secure with hanging of magnets. This hotel is lacking a responsible leader and no maintenance at all.