Usuário convidado
2 de junho de 2024
My partner and I had a lovely relaxing time at the pretty Baumaniere hotel this last week but possibly in spite of the hotel staff and not because sadly. First of all the good - we had a pretty room (junior suite) with very comfortable mattress, good shower and bathroom space. We took our room service breakfast tray out to sit at one of the tables in the gardens around our bit of the complex (le manoir) each morning amidst the scent of roses and the sound of morning birdsong. It all felt peaceful and restful. Our dinner at the Oustau restaurant (3 Michelin stars) was spectacular. The less good - for a 5 star hotel, sadly the Baumaniere felt a little scruffy round the edges. Our arrival at reception felt unremarkable and the woman behind the desk, though lovely, struggled with her English. On the first night we came back to our room after dinner to find a couple of random towels thrown on our sofa, clearly left behind by a member of staff in a rush. The largest pool felt a bit scruffy - perfectly nice but lacking the elegance and style you’d expect from a 5 star experience. At the Cabro d’Or restaurant, the staff seemed completely clueless, taking an age to deliver a menu again, with poor English, struggling to present the menu or food in any meaningful way. The wine waiter seemed particularly incompetent, not understanding when we asked if the set menu came with a wine pairing. The food itself felt over-fussy and overpriced, and frustrating for that. Finally a small thing but something that impacted my impression of the hotel and its attention to detail - the English language translations of all the hotel promotional material were consistently terrible. The English translated menu at the Cabro d’Or was practically incomprehensible, a real shame for the chef and team who had put so much trouble into its creation. The beautifully produced brochure about the hotel was equally full of bad translation. I work in marketing myself - it doesn’t take much to hire a copywriter just to smooth out any clunky translations. For a five star hotel, these things matter and when they’re not managed, your overall impression is one of a lack of attention to detail.
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