Usuário convidado
25 de junho de 2022
If I pay over 70 USD for a hotelroom with Wifi in the US, I expect a halfway decent room with hot shower and wifi. In Nicaragua I would expect at least the same if not more, considering everthing here is much cheaper (e.g. wages for staff etc). So when I paid over 70 USD at this hotel (looking forward to a halfway decent hotelrooom for my birthday after sleeping in the campervan for 3 months), I was VERY disappointed to get a room where the slow wifi was working only about 5% of the time, where the shower was COLD, where there is not even a second towel, a towel to step on when getting of the shower, a hand towel to dry hands or soap to wash hands in the half broken tiny sink (which is in a hole in the wall making it impossible to cleanly shave) and where in generel the whole room and bathroom is very run down. Oh and don't expect daily room service! I don't mind but its another indicator of the value this hotel brings. I don't recall ever having this bad value for money before. The staff didn't care about trying to fix the wifi and our complaint via ********** was also ignored from the hotel. Horrible! Save your money and go somewhere where you get something from it! If you still want to pay too much for a run down room with non existent wifi, I would suggest to not book in advance as the hotel will be empty anyways and last minute prices are much cheaper (still way too expensive for what you get though). I am aware that dynamic pricing is part of modern life but it still feels like a slap in the face when you see the last minute price after you've paid so much for services that partially don't even exist in this hotel (Wifi, rooms service...) Complaining and contacting the hotel they decided to completely ignore and the platform I booked through.
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