Hotéis Best Western® em Leipzig

In the context of a concert visit we have been allowed to stay here one night. Check Inn was running uncomplicated and quickly. The room was clean and ordened, well maintained. Beds were comfortable and in the bathroom no trace of the predecessor. The volume of the hall was only easy to hear. Breakfast was very good for the price, greatly arranged, rich and the service very prevalent. All in all a good option. The hotel itself and the rooms have come into the year something do not break down the night. With regard to the loading stations in the parking house, it should be said that it has not worked login via the app. The app did not recognize the QR codes. However, the loading columns have recognized a RFID reader so the common cards. If you have luck and no burner parked there, you could also load your car overnight. Unfortunately, this is not clearly indicated.

This is a good, well maintained and clean hotel with super friendly staff. The breakfast was good with a suitable quality and variety of food. It is well situated a short walk from the railway station so is ideal for anyone travelling by train.

The hotel is right next to Leipzig Main Station, on the left when you go out, very convenient. It takes less than 10 minutes to walk to Leipzig University, Old Town Hall and other places, which is also very convenient. For meals, there are many restaurants in the train station.

Good location near the town and tram stops. Rooms were very big. The staff were very helpful with advising on trams etc to visit the sights. The gym was good as well. Breakfast was nice with a wide selection

I recently stayed at Felix Ribendigen House Suites at Plaza Augustus and have a few thoughts to share about the experience. The hotel's location is very good, but there is room for improvement in terms of service. advantage: Location: The hotel is located near Augustus Square, in the city center, surrounded by many attractions, shops and restaurants, making travel very convenient. Many major attractions and public transport hubs are within walking distance. Room comfort: The hotel's suites are modern in design, spacious, fully equipped and very comfortable. Especially suitable for travelers who stay for a long time, the equipment and furniture in the room are very practical. View: Some rooms in the hotel overlook Piazza Augustus, and the view is very beautiful. Whether it's day or night, you can enjoy the beautiful scenery of the city. insufficient: Inefficient front desk: The front desk is inefficient when it comes to check-in and check-out procedures. The waiting time in line was long and the processing speed was slow, which affected the overall check-in experience. Service quality: The hotel's service needs to be improved. The front desk staff sometimes seemed unfriendly and lacked enthusiasm and initiative when dealing with problems. The response speed of room service also needs to be improved, sometimes it takes multiple reminders to get a response. Overall, Felix Ribendigan House Suites at Plaza Augustus has a great location and comfortable rooms for travelers who want to enjoy convenient transportation and beautiful views in the city center. However, there is still room for improvement in front desk efficiency and overall service quality, and I hope the hotel can improve in this area to provide a better stay experience.

Great location, new hotel, breakfast is ok, drinks at the bar are expensive, big enough rooms, the staff is young and friendly, sometimes makes an insecure impression. Gladly again

The hotel room is modernly furnished. I personally missed a small refrigerator and a coffee/tea maker on the rooms. The spa area is very beautiful although the pool water is quite cold. The staff is extremely friendly and helpful. Cleanness is also good. However, personally, I have scared the extremely used feeding service. Such a feeding service to the guest is far from the management. This needs to be urgently amended.

The location was perfect and the price was suitable for me. There was enough USB and power outlets for everyone. There was also a mirror and a place to hang clothes (e.g. jackets). There were also a fewer hangers than the people in the room but it was ok during my stay; only one other person and myself used them. There were also 6 locker compartments, which was very useful, but you have to buy your own lock. You can buy it from the lobby but in my case they were out of stock so I bought from Rossman, and thankfully I still had time to get one before they close. So, it's better to buy your own lock and use it in your travel. However, being in an 8-bed room with others meant that the toilet was not always clean because of different people using it, having different standards, and the smell in the room was not very good and needed ventilation and something to protect others when someone in the room is sick. So, I would suggest putting leaflets and using controlled rules. Also, the one who used the bed before me has left the pillow and blanket unorganized and with his own dirty cover, so I had to remove them and tidy them before putting mine. I believe, these should be cleaned and tidied up before me. Also, the heater's knob had no numbers so I couldn't know on which level it is. Also, the attitude of the first person I met at the reception desk was not very good at the beginning, but afterwards I didn't have to talk deal a lot with them. I wouldn't recommend a&o's App for usability, but I used to check-in while on the way. However, when I arrived, it was difficult to use the self check-in terminal. It prints a paper with my room number asking me to confirm it, but how do I know the room number in the first place before checking in?? also, whoever used it before me had not taken his printed receipt, so when I had to take the paper, I took also this receipt, with amounts that are not mine, so it was confusing. When I went to the reception clerk and asked him, he first misunderstood and started the checkin based on that wrong receipt. When I started to notice that, I told him (again) that this receipt is not mine, so he asked me (with quiet frustration) ”then why are you showing me this?” and then asked me for my ID to proceed with my check-in. Of course, it feels very bad when he blames me, but also they should be better listeners and need to pay attention to the usability of the self check-in scenario in the App as well as the terminal.