Premier Inn Leek Town Centre

Have stayed in many Premier Inn’s, despite on paper looking absolutely fine, this one is possibly the worst one I’ve stayed in. Stayed for 2 nights and booked a Premier Plus Double room, and with the exception of a coffee machine I couldn’t actually tell you any distinct difference between a standard room and a “premier plus” room. Not sure what we payed extra money for? Room was at least clean on arrival, however wasn’t cleaned on the second day which was annoying. We had a late return back that evening so it seemed pointless to go and ask downstairs to have it cleaned at that point. Shower leaked onto the floor where the glass screen on the bath had a gap in it. Not the end of the world but worth noting. Staff were friendly enough, but slow service at check in and especially during dinner. Onto the food. After experiencing food served my Premier Inn, I can understand why most of the hotels outsource it to other companies, and we were glad we never booked breakfast after eating dinner at the restaurant. Would avoid the food at all cost. Ordered x2 burgers and chicken goujons & chips. All 3 meals turned up with a handful of oven cooked fries, the small goujons (all 4 of them) came out of an oven and were rock hard, burgers had a couple of (burned) oven cooked onion rings for garnish, burgers themselves tasted similar to a popular brand of microwave burgers. As a place to lay your head, it’s fine. What you would want from a cheap hotel, the room is clean, comfortable and functional. Anything else this hotel has to offer isn’t noteworthy.

Mark and his sister were fabulous a credit to your company very professional will deffo be returning ,the beds are amaizeballs and the hubby didnt want to get up this morning which is unusual for him breakfast was luvly with great variety execellent location close to the town

Fantastic one night stay. Staff great, very welcoming room very clean and a really fantastic breakfast, one of the best from a premier inn we've stopped in, forgot to say, great location to, we really enjoyed visiting Leek and would definitely like to return

Well what can I say. The one good thing was the bed. Very comfortable. Sadly that was it. Scruffy exterior and interior. Overwhelming smell of stale and fresh cigarette smoke. Woman on reception had just been outside having a smoke when we arrived and it stank. Sign up saying restaurant shut. Got the impression straight away that the woman on reception couldn't care a less. Went upstairs to put suitcase in room. Popped downstairs to get 2 drinks. Staff member walked past me and said they couldn't operate the till on the bar. Stood waiting for over 10 mins when a wedding party arrived to check in and pressed the bell (which I hadn't noticed) Woman who checked us in came to the desk and proceeded to check in the next 3 lots of guests. I asked politely if I could pay for the drinks as I had been waiting sometime. She said well you will have to wait longer. A wedding party guest explained I'd already being there before they arrived. She said if i didn't like it I could go somewhere else. Wow! What fantastic customer service skills. I then Said I will pop down and pay for them later. She said really loudly as I walked off "how rude was that! I then said under my breath screw you. As the only person at that time who was rude was her. She shouted back and you. No I shouldn't have said it as two wrongs dont make a right but her attitude like herself absolutely stank! Went down to pay for the 2 cokes later and thankfully got a different member of staff. £7.05 ridiculous During the night the aircon went on the blink didn't feel there was anyone we wanted to come into our room in the middle of the night so had to leave the electric card out of socket as the aircon wouldn't switch off and kept making a dreadful noise. Would not recommend this particular premier inn to anyone.

Great place to stay while visiting family very clean, food good, room very comfy , staff friendly too..Car parking underneath is a bonus yes you have to pay...3 nights costs £7.00 bargain in my book.... The surrounding area is brilliant 👏 leek is a lovely town to visit

We had accommodation booked for us while we had some house renovations done, even though we hadn’t got accessible accommodation mark at premier went above and beyond and ensured there was a shower For me to use (wheelchair user) We had 2 rooms, (family of 4 but needed extra room due to disability and powerchair) Impeccably clean, lovely and warm. All staff were pleasant, helpful and very friendly. Breakfast was very organised and a lot of variety