Ramada by Wyndham Leeds East

This is a really nice hotel and one that i visit frequently with my partner. The staff are friendly, the rooms have everything you’ll need and the lovation is perfect with shops next to it

Terrible terrible service! Checked in night of 20/7 and was told one of our bookings couldn’t be found. No help, compassion, empathy…nothing. Finally a colleague did find out booking and we received the two cards for our rooms. In one of the rooms there was guests already staying in the room!!! We apologised and went to reception. Again the female colleague had no compassion, she said oh yeh we realised that room was already occupied after you left reception!! How did they not know that before assigning us the room?!??? The person whose sleep we interrupted also came down to complain! We finally got a room but then our other booked room was then invaded with another family trying to access the room. They had again assigned another family one of rooms!!! We went down to complain again!! Was told manager would be available in the morning to make a complaint to. Didn’t sleep well because we thought our room would be visited by unsuspecting guests again! Morning came, we went to reception and was told the manager was in a meeting and we had to wait for them. A lady then approached us at breakfast and stated that she was not a manager, she apologised for the same girls at reception telling us that she was a manager. We demanded a refund and was told a manager would contact us later on the day to discuss. As I am writing this report no one has attempted to call us whatsoever. Very unhappy with this service!

When I arrived, the hotel had no record of my reservation, fortunately, they had a room and let me stay. In the morning they advised that the booking had not appeared on their system.