Usuário convidado
29 de janeiro de 2023
We booked the hotel during the Labor Day weekend. One day before check-in, we wanted to check if we needed to bring a crib because we have a toddler traveling with us, so I called them and left a message. The next morning, a lady from the hotel (presumably the owner) called me and told us that our reservation must be cancelled because no children are allowed to stay in the hotel. I was surprised and mentioned that we didn't notice that restriction at all when booking the hotel. However, I was assured that our deposit would be refunded, and when I asked how, I was told it'd go back to my credit card directly. During that time, we felt grateful and thanked her for being flexible. Few days later, I didn't see the refund so I called her on the cell phone that she called me with. The moment she realized who's calling, she acted like the cell phone signal was not good and kept saying hello. I had to leave a message and hoped someone would call me back. However, no one called after two full days. In the following days, I called them multiple times using both the cell phone number and the official hotel phone number, and left a message each time, but no one from the hotel ever returned my call. I felt like I was treated like a fool. If you don't want to refund my deposit due to the policy, please state so upfront instead of playing tricks. Here is a warning to all future guests: if you want to deal with dishonest owners, please go ahead and book the hotel.
Traduzir