Usuário convidado
28 de junho de 2023
Came back to hotel in the evening after a long hot day out to find my room had been let to somebody else, despite the fact I had a confirmed booking. All my possessions had been removed from the room and piled on the dirty floor behind the reception (see photo) If there was a problem, why did the hotel not try to contact me or my booking agent when they had both our mobile numbers? The hotel had clearly made a mistake with the booking but were very unhelpful. They said the hotel was fully booked and there was nothing they could do. They offered me no help or compensation and gave no apology for their double booking. Fortunately, my agent was able to find me a room in another hotel at great inconvenience to us both. On another note, the car park is totally unsuitable for modern cars and sports cars as room is very tight especially when car park is busy. And, the towels smell of cigarette smoke!
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