Hotéis perto de The Gardens Ice House, Laurel

The hotel was clean. There were no bugs and the bed was comfortable. The bathroom was nice. There is also breakfast, but it is not included. For the price of the hotel, it was definitely worth the stay.

I am not one person to leave a review. However, I am less than pleased. The room is covered in dust. It took over four hours to cool the room down. The king size bed sags in the middle and is extremely uncomfortable. I absolutely do not feel clean in this room. The fitness center is absolutely disgusting. The thermostat in the fitness center is held on by scotch tape and it is overwhelmingly hot in there. The machines have clearly not been cleaned in a while and there are machines that have clear evidence of heavy sweat left on them. I recommend saving a few dollars by choosing another hotel nearby. There is nothing worth the price tag of this stay.

I stayed at this hotel in Silver Springs on Colesville Rd in March 2023. Both nights of my stay, I was not able to sleep because of the group next door. The second night, I called downstairs twice, after I was not able to sleep because the group next door kept banging on my door, yelling on the floor, and partying. Both times, I was told that even though the hotel has a policy stated on all floors that the hotel was quiet as a mandate from 11pm-7am, there was nothing they could do. I’m not a particularly light sleeper either. This led to me not being able to sleep all night both nights, it ruined my stay, and it is simply not acceptable to run a hotel where management denies guests the basic right to sleep in the hotel because they can't manage other guests. When I went downstairs in the morning to follow up, the person at the front desk seemed confused and told me that the standard response is to send security to manage the group. This was never offered, nor what the person at the front desk did. I find all of this unacceptable. I was staying there for a conference and I was not able to do the work I should have reasonably expected to be able to do because I was exhausted from travel and unable to rest. I think the very basic function of a hotel and the reason people stay at hotels is that they expect to be able to sleep in the room that they have been assigned. If you can't provide that, then I don't know why you offer people rooms at a price.

I've stayed here before and the staff is always very courteous. However, during my last stay I couldn't get through to the front desk by phone for almost an hour. I was on a work call so I couldn't go down. When I did reach the manager to ask for a late check out, her tone and attitude was a bit sour. I was surprised because this never happened before with staff. The hotel is almost immaculate and the price is very reasonable. Good location and quiet.

It's beautiful, clean and modern, but not one you'll want to stay at if you have an early morning flight. We didn't know the shuttle didn't start until 7 am (odd) or we would've booked another hotel. When you have other travelers complaining about this, you may want to reconsider your hours. PRO'S: I will say the lobby and room were beautiful modern eye candy. It was clean, the bathroom luxurious, the bed like a dreamy pillow and the staff courteous. We only spent about 6 hours there, so not enough time to try the food, breakfast or the gym- which looked upscale with many machines and weights. CON'S: As others have mentioned, the halls can be NOISY. We should've known something was up when we had to sign a disclaimer upon check in that we wouldn't have a party in the room. A first! Having said that, the walls/door seem to be a bit thin. The drunken people heading to their rooms at 2 am sounded like they were in our room as they passed. A total bummer when you have to leave for the airport via Lyft ($30) at 4:15 am . Here's a thought: Maybe one hallway on the top floor could be reserved for airport travelers or those requesting quiet rooms (since you're an airport hotel?). That way you can ensure your patrons a good night's sleep. Fellow WHITE NOISE LOVERS? For those that depend on a hotel's thermostat to have a constantly running fan option, this does not. Again odd, as we rarely run into this with hotels. The fan will turn off when the temp is reached, leaving you susceptible to any hallway noise. It would be great if you had a few portable fans available or even one tucked in each room like you do hairdryers. Also, if you're a hot sleeper in July's heat you cannot adjust the AC to any lower than 64 degrees. Will we stay there again? Perhaps if we don't need an early shuttle and ask for a quiet room. I hope the management will consider these comments, because this hotel could be amazing if it addressed a few areas.

I stayed here 1 night and was overall very happy with my stay. I felt like I was at a ”real” hotel, not the shabby, overused Hampton Inns I had been staying at on my drives from NYC to Florida and back. The staff was welcoming and professional and my room was a delight--clean, lovely towels, dual lighting for the beds (dim & regular), hot water than was hot immediately, and a very comfortable king bed. The TV had really good channels, including some premium ones. The waitress in the restaurant served me a late dinner graciously. The buffet breakfast is overpriced, but you get more for that price than you do at Hilton Garden Inns and the staff did a very good job of refilling the serving pans as they were emptied by the kids. I did had some issues, thus the 4 stars. Most of the people staying at the hotel appeared to be families traveling with children going to sports meets. There should be some way of keeping a part of the hotel for adults only, so you don't hear girls screaming down the corridor at 12:30am (and yes, they did wake me up). One elevator was broken, incurring long waits, and I see from other reviews that this is a continuing problem. Also, the toilet paper needs to be upgraded!

Our first time at this property and we chose it because of the location to the metro on the red line. It is right out the back door across the street. Extremely convenient! We were visiting DC for the weekend. The property was nice, the room was room was comfortable, the service was excellent, the underground parking, while there is an additional fee, is secure and convenient and the checkin/checkout process was flawless. If you want a completely digital experience this is it. The staff checked in via text a few times but were not intrusive. We requested extra towels and received them promptly. While we didn’t visit them, there is an on-site restaurant/bar and a coffee shop available. We have stayed at other properties in the area. I am glad we chose to disregard any disgruntled negative reviews. This will be our property of choice when we visit the city.

This hotel is conveniently located across from Live ****** which is great. They are clearly short staffed - there is no daily housekeeping and the bar was only open for one night as their bartender did not show up for his shift the next night. The check in line was long, only one woman working, but she never lost her smile and made it a pleasant experience. In fact, everyone we encountered was very nice. The room was average, weird layout and no microwave. The bathroom was gross. The showerhead leaked so there was a puddle of water in the shower when we got in. Then the seal on the door was broken so water leaked out everywhere. The wallpaper was torn and there was evidence of mold

My family and I stay frequently. We've been regulars for almost 3yrs.The main reason we chose Red Roof was because of being pet friendly. The owners and staff have always treated us like family. I was there the weekend of the dog incident. The owners and staff did all they could to get to bottom of whose dogs did this awful thing. They found the guest that had the visitor w/the dogs. The guest ultimately wouldn't provide the owners or the police w/the dog owners information. Once the police were involved. It was their job to pursue the dog owners.The guest responsible was forced to leave. We've only witnessed one unresponsible animal owner in all the time we've stayed. Owners addressed it quickly. Will be spending more time there for sure.

This is our second stay at this facility and we will definitely be staying at this location for our next visit to the area. The hotel had several large groups during our stay and the staff were tending the desk while others were delivering toweling to guestrooms. Jason was the first staff member we met at check in. He was very attentive and even though people were crowding the desk making demands, he never waivered in his professional and pleasing manner assuring the other guests he would be with them as soon as he had taken care of me. (Some of the guest could have taken a lesson from the staff in how to treat people) Our next encounter was the following morning with Heather at breakfast. Once again large groups do not seem to phase the staff here at this location. Keeping everything stocked and tables wiped was done with fluidity and ease. The morning of our check out we had the pleasure of speaking with Tevin and Evelyn two more exceptional staff members who had taken the time to engage in conversation and insure that our stay was a pleasant one. As a former IHG manager for 24 years you can have the newest building, the most amenities and more to offer your guest, but if you do not have the right staff those things will not matter. STAFF MATTERS. Hats off to the GM/Owner who does the hiring. We will definitely see you next year! All the Best, Debora M. Neath