Homewood Suites by Hilton Columbia/Laurel

Really enjoyed our stay.

My stay wasn’t the greatest. The swimming pool was closed down. Had issues with our tv not working called the front desk they would not answer. Had to go down from the 6th floor to ask the front desk person for help with the tv not working. She did not know how to help and said someone would be up shortly to fix it. No one showed up to fox the tv therefore only had one station to watch. At checkout the attendant was notified of all these issues and said she would talk to her manager to give me a discount and get in touch with me within the next day. No one yet has to contact me to issue my discount. At that was since last Friday! Very disappointed in their customer service.

The vtoiket didn't flush it was broken the curtains dirty n broken the rugs not been shampoo like in years cable was not working n pool was down for fix not working that was my whole idea of going on vacation to be able to swim

Always stay here when me and my family come to visit love ones in Maryland.The only hotel I’ll stay at in Maryland.I also turned my other family members on to this gem!

We were there on Christmas Eve/Christmas Day. The staff were happy and kind to us and extra patient. It felt like family.

Hotel was clean and neat. Some signs of aging with the fixtures and decor but overall a good value for a nights stay. Service was great and efficient.

My son and I were on a trip for a sports tournament. We dropped her belongings off and went to dinner. When we arrived back at the hotel we found a cockroach running all over the air conditioner, which had been turned on before we left. I called down and they moved our room at midnight. The next room we got had a broken, pull out, sofa, bed so I had to share my bed because it was so late and we had to wake up early in the morning for the tournament. In the morning we discovered that the shower door would not close so you had to take a shower with the door open about 8 inches because it would not go past that point. Then the toilet kept running and would only flush when I wanted to. The manager wanted to move us again and offered a One Night refund. We were staying two nights. After speaking with some of our team parents, they decided to move hotels. Some people were given a full refund based on what I was dealing with when they went to the manager to complain (mostly the cockroach), but I was given a one day refund and told by the manager, “I’m not refunding for things that are out of my control. If you want to dispute it, then dispute it.” Also, the internet was out the entire time so the tv’s did not work either.

This room was run down and dirty. The breakfast was good, and it was nice to have extra space. But I would not stay there again. The TVs did not work. The thermostat was falling off the wall.

Pluses : breakfasts, staff , gym and room size . Negatives : location away from everything , room views.